Wednesday, May 29, 2013

Mr. Rooter Of Pittsburgh & Mr. Rooter Corporation Falsely Claim To Be Recipients Of The Angie's List Super Service Award

***Update 10-25-2016*** 

Even though it makes no logical sense to me that Angie's List removed Mr. Rooter of Pittsburgh from the search results on 4-27-2015 for brand misuse for the remaining posts about receiving falsely receiving their award which were never removed and have had broken links since June 28, 2013, Angie's List's position on the remaining Twitter posts that were never deleted, despite the fact that these posts are still a form of false advertisement to consumers, is as follows:

 "I have reviewed the Brand Enforcement issue with Mr Rooter Plumbing of Pittsburgh and found that all misuse has been cured. Though the Twitter post stating "Pittsburgh Plumbing Mr Rooter Receives Coveted Award from Nation's Largest Review Site" remains, the link that connected the post to Angie's List is no longer an active link. As the link is no longer functioning, this post does not infringe on any Angie's List Trademarks. If you have additional information showing misuse of Angie's List trademarks by this provider, please pass this information along."

I did, however, notice that on Mr. Rooter of Pittsburgh's Facebook page, you can still identify which award that they claimed to have received - despite that the link is not working and that Angie's List is currently seeking removal of, which appears to be a broken link as of 10-30-2016:

***Update 10-25-2016*** 

Mr. Rooter of Pittsburgh and Mr. Rooter Corporation have falsely claimed to be recipients of the Angie's List Super Service Award, with Mr. Rooter of Pittsburgh continuing to infringe upon the Angie's List Brand by not removing the violations as requested by Angie's List.

Considering the less than honorable behavior exhibited by both Mr. Rooter of Pittsburgh and Mr. Rooter Corporation that I was witness to, I naturally questioned their most recently advertised claims in January of 2013, which were:

1) Mr. Rooter of Pittsburgh announced that they received the Angie's List Super Service Award and put the Angie's List Super Service Award logo on every page of their website, along with a press release that continues remains on their website today.

Recently, around June 28, 2013, I noticed that the link which connects to the defamatory press release from their twitter feeds has been broken and that the press release appears to have been removed from their website.  In the past, they had removed the defamatory press release from public view shortly after they were first informed about their infringement on the Angie's List Brand in January/February 2013 during a website renovation only to have the defamatory press release reappear during a subsequent website renovation.  Since they have removed only access to the link on their twitter feeds and not the defamatory status informing the public that they received an award they didn't, then I can't edit the statement above because it is not yet 100% true.  

2) Mr. Rooter of Pittsburgh used the BBB's logo on their website even though they are not and they never have been members of the Better Business Bureau.

According to a 2010 news report,  Mr. Rooter of Pittsburgh was rated "F" by the BBB: .  Current BBB information on Mr. Rooter of Pittsburgh can be found at:  The BBB logo was up on Mr. Rooter of Pittsburgh's website along with payment icons a few days before Mr. Rooter of Pittsburgh falsely advertised that they were recipients of the Angie's List Super Service Award.  The BBB logo was not removed until the Angie's List Super Service Award logo was removed from their website with the Angie's List Super Service Award press release continuing to remain on their website where it can be found today.  Unfortunately, when I was saving the pages at the time of both violations, the sidebar that the BBB logo was on didn't save along with the webpage.  It is my understanding, after reading the BBB's terms of use (, that the BBB logo had no business being published on Mr. Rooter of Pittsburgh's website in any form.  A response from their media person regarding their misuse of the BBB logo as copy and pasted from Rip Off Report #971652 below:

"As for the BBB logo you claim that I had used on the rooter2 Website - you are taking things out of context.  So let me put the record straight.  I was adjusting the sidebar area of the new responsive Theme - and had used a block image that fit into the 180 X 212 area in the sidebar.  That image was flattened and in my media library and I liked the way the plumbing surrounded the image.  I used that image in the sidebar for a day or so - and since you are so on top of all of the work that I am doing - you should retract your statements about me using a BBB logo on the site.  The only thing that I can find that would have even given you the ammunition to say that I had used a BBB logo was the tiny representation of that logo within that image with the plumbing that surrounded it -as it also contained credit card logos.  I decided that I didn't like that ad block - which advertised $79 something - and that was not true to our current advertising campaigns."

I was, in fact, in the appropriate context.  She published, publicly, the BBB logo - Its size is irrelevant.  The fact of the matter is that she admits to using and publishing the BBB's logo alongside logos depicting other payment options.  Her timeline, however, is not correct.  That "tiny representation" of the BBB logo she referred to was up for almost two weeks.  Her excuse that she was experimenting is weak because she had the choice whether or not to publicly publish her little two week experiment.  Honestly, I believe that if I had never contacted Angie's List about the defamatory press release, infringement on both the BBB and Angie's List brands would have endured for an indefinite period of time.

As a member of Angie's list, it was easy to check to see if Mr. Rooter of Pittsburgh won the award by looking for a green ribbon next to the business' name which, of course, did not exist.  Being a new member, I thought that maybe they were slow to recognize award recipients.  So, I decided to inform Mr. Rooter Corporation of what I noticed as an Angie's List member.  What I wrote on Mr. Rooter Corporation's Facebook page is below:

So, how do you think Mr. Rooter Corporation responded?  That's right folks....DELETED MY COMMENT TO KEEP THEIR DEFAMATORY PRESS RELEASE ALIVE.  This misuse of the Angie's List brand remained on Mr. Rooter Corporation's Facebook and Twitter pages until between 1/28/2013 and 2/19/2013 when Angie's List requested removal after being notified of Mr. Rooter's misuse by myself.  Mr. Rooter Corporation removed their violations immediately after being contacted by Angie's List; however, Mr. Rooter of Pittsburgh has not been quick to comply with removal requests from Angie's List.

Code of Values?  Honesty?  Integrity?  Definitely not within the local or corporate organization!  

Mr. Rooter of Pittsburgh has filed a lawsuit accusing me of defamation.  One of the factors involved in bringing a defamation suit involves that the statements that have been published have to be false and damaging to the accuser's reputation.  Well, all of my statements of fact are true and can be supported by evidence and my opinions/conclusions were formed from the facts that I have evidence of and was a direct witness to in addition to learning of other accounts that I have read online and learned about in-person (not every Mr. Rooter of Pittsburgh experience is on the internet).

I have emails from Angie's List specifically communicating with me about my reporting of Mr. Rooter of Pittsburgh and Mr. Rooter Corporation for publishing, essentially, defamatory statements about their being recipients of the Angie's List Super Service Award where Brand Enforcement has made the following statement to me in an email:  "Thank you for the follow up message regarding the active brand infringement case with Mr Rooter of Pittsburgh. Brand Enforcement moved this case to top priority."  I am not going to post Angie's List e-mail communications online because, like myself, they are victims of Mr. Rooter of Pittsburgh and Mr. Rooter Corporation - working to get them to remove the violations; however, I did copy and paste the statement in quotes above that was received by myself in an email sent by Brand Enforcement on 4/29/2013 at 2:06PM.

So, in making and publishing my truthful statements with confidence, this is how a company who is violating another company's brand behaves...

On Mr. Rooter of Pittsburgh's "Mr. Rooter Media" Twitter feed, the brand infringement continues to remain with a link to the press release that should have been deleted from their web domain back in January/February of this year as requested of them by Angie's List.  This is how Mr. Rooter of Pittsburgh publicly posting a false and defamatory statement surrounding the fact that the statement I made was defamatory when, in fact, it was a 100% true and can be properly supported by existing evidence:

Recently discovered around June 27, 2013 or so, Mr. Rooter of Pittsburgh's "Mr. Rooter Media" Twitter feed had deleted my May 12, 2013 response to their May 12, 2013 response as well as my subsequent post informing them that I have proof of their breech of contract and that I have emails from Angie's List to prove that the previous statement I made was not a defamatory statement.

In response to Mr. Rooter of Pittsburgh's "Mr. Rooter Media" Twitter feed deleting my comments, I posted the link where people could find out what the truth really is.  I felt that it was not fair for them to selectively delete just enough posts for the sole purpose of confusing readers and conning them into believing that Mr. Rooter of Pittsburgh/Youngstown/Dayton are recipients of the Angie's List Super Service Award and that the statement I made concerning Angie's List's asking them to remove the information was a false statement when, in fact, it was a true statement - In emails between myself and Angie's List employees, Angie's List has professed to me that they want the violations removed and have communicated their desire directly to Mr. Rooter of Pittsburgh having offered them multiple extensions to reach compliance.  So, I figured that I would go ahead and post underneath the violations to help Mr. Rooter of Pittsburgh and Angie's List identify and remove the violations.  It worked very well with Facebook when I posted underneath the violations as those statuses were then removed promptly; however, Mr. Rooter of Pittsburgh appears to be milking Twitter violations for as long as they possibly can.  

My response was deleted from Mr. Rooter of Pittsburgh's "Mr. Rooter Media" Twitter feed almost as fast as I posted it.  I am not surprised as it is obvious they are going to great lengths to hide the truth from the public.

On Mr. Rooter of Pittsburgh's Twitter feed, the brand infringement continues to remain with a link to the press release that should have been deleted from their web domain back in January/February of this year as requested of them by Angie's List:

Recently discovered around June 27, 2013 or so, Mr. Rooter of Pittsburgh's Twitter feed has deleted my May 5, 2013 comment, but not the status containing the defamatory press release.  In response, I posted the following statement which, too, was removed as quickly as it was posted:

As you can see, Mr. Rooter of Pittsburgh and Mr. Rooter Corporation do not behave in an honest and ethical manner and, in fact, it appears as if they have every intention of deceiving consumers.  So, if something goes wrong during dates of service and you catch onto the false and misleading statements they make, then this is the treatment you can come to expect from Mr. Rooter of Pittsburgh and Mr. Rooter Corporation.

My advice is to avoid them all together, but should you choose to use them be informed and document the entire process through videos and photos and NEVER EVER sign your rights away because you'll need it for court for either suing them or for protecting yourself against telling the truth.

Speaking of Copyright Infringement...I noticed that some of the pictures that the media person is using are also located on other websites.  Did the media person get permission from the authors of the photograph before applying them to their commercial website and social networking sites?  Perhaps I should inquire, locate the author, and find out...

Mr. Rooter Plumbing and Owner Robert "Bob" A. Beall is reportedly the owner of the following locations:

Mr. Rooter of Pittsburgh

Mr. Rooter of Youngstown
Mr. Rooter of Dayton
Mr. Rooter of Weirton

Recently, this website refers to this owner's businesses above: - an umbrella for all of the areas that he has declared to be officially serving; however, I recall them serving Ohio before they had officially bought the area.  

Technically, there have been several different websites they have used to switch things up and get search engines to bury the truth about their unethical business practices which have been reported by myself, other consumers, and even their former employees:  False Advertising; Breach of Contract, Shoddy Workmanship; and Nearly Non-Existent Customer Service.

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