Thursday, May 30, 2013

World Class Customer Service...Mr. Rooter? No Way! Mr. Rooter Corporation Removes Factual Negative Information From Their Social Networking Sites



"Mr. Rooter plumbers work extremely hard to deliver the highest level of customer service - it's our #1 priority. In fact, we actually call it "World Class Customer Service™" because we truly believe it is unmatched in the plumbing industry."

World Class Customer Service...Mr. Rooter?  

They deliver anything but World Class Customer Service!


I have never seen disgruntled former Mr. Rooter consumers come back to post on Mr. Rooter LLC's social networking sites in order to report that the local and/or corporate Mr. Rooter locations have amicably resolved their stated issues until VERY recently.  I believe that Mr. Rooter's willingness to solve consumer issues that arise during dates of service and during the warranty period is EXTREMELY RARE because not only have I never witnessed their reconsideration of resolving the heinous acts that Mr. Rooter of Pittsburgh inflicted upon my Mother (fraudulent misrepresentation, false advertising, breech of contract, shoddy workmanship), I haven't seen anyone else come back and retract any of the statements they have made such as Mr. Rooter is a "rip off," a "scam," has "incompetent employees," etc.    

*Update* May 31, 2013:  There was ONE consumer on their website who reported that a resolution with their local Mr. Rooter was reached....ONE...





*Update* July 3, 2013 :  There was another consumer who reported that Mr. Rooter Corporate corrected the serious issue that he brought up on Mr. Rooter Corporate's Facebook page.  Mr. Rooter Corporate should have never given that consumer the runaround in the first place-especially due to the lifetime warranty on the work that he paid for; however, I am glad to hear that Mr. Rooter actually came through for him and did the right thing for at least one person out of the thousands of consumers they take advantage of daily.  The individual, coincidentally, happens to be the individual I mentioned within this blog post below.  Here is the updated post:

"Happy Endings" are very rare for consumers who run into issues with Mr. Rooter franchisees.  So far, it looks like there have only been TWO "happy endings" as Mr. Rooter LLC put it...TWO...  



Routinely, there have been serious issues mentioned by consumers on Mr. Rooter Corporation's social networking sites that are, in my opinion, representative of fraudulent business practices.  

For example:  One consumer was having an issue with work that was supposed to have a lifetime warranty attached to it.  The local and corporate Mr. Rooter locations have refused to honor their lifetime warranty.  I have not seen the consumer come back to report that Mr. Rooter Corporate has honored the lifetime warranty and performed the necessary warranty work to solve the consumer's issue.  By Mr. Rooter Corporate refusing to honor their lifetime warranty, they have committed fraud against the consumer because the price of the contracted work included the price of the lifetime warranty.  *Update July 3, 2013:  Mr. Rooter LLC reconsidered defrauding the consumer as reported above.*

In our experience the "Mr. Rooter of Pittsburgh sales technician" claimed that the lifetime warranty was transferable to future homeowners - a misrepresentation made by the "Mr. Rooter of Pittsburgh sales technician" obviously even though this statement is written within the lifetime warranty document.  Just look at how they destroyed our property and never provided the products and services that would stop sewage from backing up into our basement...Do you think either the local or corporate Mr. Rooter locations would be willing to make it right, let alone potentially honor a lifetime warranty?  No.  Once Mr. Rooter receives the entire cost of the job upfront, they no longer care about the quality of their work or stand behind any stated warranties, etc. as can be confirmed in my Mother's case regardless of the fact that we have evidence they breeched their contract and it is that breech that caused damage and personal property loss - It is Mr. Rooter's fault our sewer line continued to backup and our personal property was destroyed.     

To choose Mr. Rooter (and their sister companies http://www.dwyergroup.com/dwyer-group-companies.asp)  is a risk that most people in today's economy can't afford to make!   



Below is the entry from Mr. Rooter Corporation's Facebook Page.  As you can see, I have commented, truthfully, about what I was witness to.  In fact, you can see that my friend Krystal responded to my post; however, my post was later deleted.



My posts have since been deleted because Mr. Rooter Corporation doesn't want anyone connecting with someone like me who has proof within emails that lies occur from Mr. Rooter Corporation's President all the way down to the local franchise, Mr. Rooter of Pittsburgh.    

Below, I created a post to inform this consumer that Mr. Rooter LLC does, in fact, delete honest feedback on their Facebook page and, as you can see, my post isn't there.  Thank you, Mr. Rooter LLC, for proving my statement.


You can see how Mr. Rooter implements their Code of Values, right?  The Code of Values does not actually exist at all within this organization.  Within this blog entry, it is evident that Mr. Rooter has failed to implement the following values:


*  listening with the intent to understand what is being said and acknowledging that what is said is important to the speaker.   


*responding in a timely fashion.


*acknowledging everyone as right from their own perspective.


 *making only agreements we are willing, able and intend to keep.


*operating in a responsible manner: "above the line…"


*communicating honestly and with purpose.


*making our best effort to understand and appreciate the customers' needs in every situation.



Protect yourself from abuse by Mr. Rooter at the local and corporate levels...



Mr. Rooter Plumbing and Owner Robert "Bob" A. Beall is reportedly the owner of the following locations:

http://www.rooter2.com

Mr. Rooter of Pittsburgh

Mr. Rooter of Youngstown
Mr. Rooter of Dayton
Mr. Rooter of Weirton

Recently, this website refers to this owner's businesses above:  http://www.plumbing-pittsburgh.com - an umbrella for all of the areas that he has declared to be officially serving; however, I recall them serving Ohio before they had officially bought the area.  


Technically, there have been several different websites they have used to switch things up and get search engines to bury the truth about their unethical business practices which have been reported by myself, other consumers, and even their former employees:  False Advertising; Breach of Contract, Shoddy Workmanship; and Nearly Non-Existent Customer Service.




  

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