"Mr. Rooter plumbers work extremely hard to deliver the highest level of customer service - it's our #1 priority. In fact, we actually call it "World Class Customer Service™" because we truly believe it is unmatched in the plumbing industry."
World Class Customer Service...Mr. Rooter?
They deliver anything but World Class Customer Service!
*Update* May 31, 2013: There was ONE consumer on their website who reported that a resolution with their local Mr. Rooter was reached....ONE...
*Update* July 3, 2013 : There was another consumer who reported that Mr. Rooter Corporate corrected the serious issue that he brought up on Mr. Rooter Corporate's Facebook page. Mr. Rooter Corporate should have never given that consumer the runaround in the first place-especially due to the lifetime warranty on the work that he paid for; however, I am glad to hear that Mr. Rooter actually came through for him and did the right thing for at least one person out of the thousands of consumers they take advantage of daily. The individual, coincidentally, happens to be the individual I mentioned within this blog post below. Here is the updated post:
In our experience the "Mr. Rooter of Pittsburgh sales technician" claimed that the lifetime warranty was transferable to future homeowners - a misrepresentation made by the "Mr. Rooter of Pittsburgh sales technician" obviously even though this statement is written within the lifetime warranty document. Just look at how they destroyed our property and never provided the products and services that would stop sewage from backing up into our basement...Do you think either the local or corporate Mr. Rooter locations would be willing to make it right, let alone potentially honor a lifetime warranty? No. Once Mr. Rooter receives the entire cost of the job upfront, they no longer care about the quality of their work or stand behind any stated warranties, etc. as can be confirmed in my Mother's case regardless of the fact that we have evidence they breeched their contract and it is that breech that caused damage and personal property loss - It is Mr. Rooter's fault our sewer line continued to backup and our personal property was destroyed.
To choose Mr. Rooter (and their sister companies http://www.dwyergroup.com/dwyer-group-companies.asp) is a risk that most people in today's economy can't afford to make!
Protect yourself from abuse by Mr. Rooter at the local and corporate levels...
Mr. Rooter of Pittsburgh