Considering that Mr. Rooter of Pittsburgh/Mr. Rooter Corporation took my Mother's money, didn't fix her plumbing emergency, destroyed her home, and have refused to make it right AND that I have come across online accounts written by others explaining that this type of behavior occurs in a relatively regular manner with Mr. Rooter of Pittsburgh/Mr. Rooter Corporation and other Mr. Rooter locations...It is reasonable for me to be concerned about the welfare of all consumers, especially those consumers located in the Pittsburgh area.
My concern is that residents of Pittsburgh are currently victims of severe flooding. An announcement from a Mr. Rooter employee on their Facebook page communicates to me that, if they are truly as busy as she claims, there are a substantial number of people getting taken advantage of today.
1) NEVER agree to sign the emergency forms that they present you with even if it is an emergency because the protections afforded to you by the FTC and the Attorney General will be forfeited!
2) Have more witnesses than employees because you will need them for court since they are typically not willing to come to the table and do the right thing without legally being forced to do so (liens on their business if a judgement isn't paid, etc.).
3) Make sure the contract reflects the contractual requirements outlined by the PA Attorney General's Office.
3) Stay in a hotel and call around to other reputable plumbers and restoration specialists because, in the long run, the wait will be significantly more cost effective.
4) Do research before considering jumping into any contractual agreements with Mr. Rooter similar to the consumer who posted a review on Mr. Rooter of Pittsburgh's YellowPages ad.
Mr. Rooter Plumbing and Owner Robert "Bob" A. Beall is reportedly the owner of the following locations:
Mr. Rooter of Pittsburgh