Mr. Rooter of Pittsburgh didn't even have the decency to respond to the newest complaint submitted to the BBB:
10/17/2013 Problems with Product/Service
Additional NotesComplaint: Mr Rooter was supposed to clear a clog in the drain of our toilet. They stated they had to break the toilet to get at the clog then they had to replace the toilet, then they had to replace the water shut off valve, then they had to replace the pipe flange to fix the problem. This took 5 hours, When they left it was supposed to be fixed, The next morning after flushing the toilet the water backed up and came through the ceiling in the kitchen, soaking the plaster, the cabinets, stove, floor and cabinet contents. When Mr Rooter was called they said they would send someone out ASAP, 4 hours later the same plumbers that caused the problem returned and ran a snake down the pipe again to clear the blockage. ***** **** the plumber admitted they used the wrong parts to fix it the first time and said that it was their fault. As he was leaving he said they worked with a disaster recovery firm and he would have them contact us about repairing the damage. To date no one has contacted us even after several e-mails.
Desired Settlement: Because the original repair was not correct and caused more damage we would like the cost of the repair refunded and them to reimburse us for the damage done
BBB's Final Determination: Business failed to respond to the BBB to resolve or address the complaint issues.
*UPDATE* It looks like they could be at least responding to the BBB complaint listed above according to the BBB website. I hope that this poor consumer, unlike my Mother and many others out there, gets fair compensation for the damage that they caused.
Also owned by the same individual who owns the Mr. Rooter of Pittsburgh franchise, Mr. Rooter of Youngstown has an "F" rating with the BBB. Mr. Rooter of Youngstown has not bothered to respond to 4 complaints submitted to the BBB. 4!!!! Mr. Beall's claims of being dedicated to delivering World Class Customer Service appear, at least to me, to be a misleading statement directed to consumers. This behavior is unethical and should be brought to the public's attention so that they can take steps to protect themselves.
Mr. Rooter Plumbing and Owner Robert "Bob" A. Beall is reportedly the owner of the following locations:
Mr. Rooter of Pittsburgh