Mr. Rooter LLC (https://www.facebook.com/MrRooterLLC?fref=ts) pretends publicly that they want to help you find a resolution to a problem that you are having with one of their franchisees; however, the reality is that they do not want to help you and will refuse to help you either outright or by ignoring you. Their social media team constructs responses that are mostly false in nature. For example, a recent response to a disatisfied consumer from Mr. Rooter LLC is as follows:
So, here they claim that repeated posts about the same issue are a violation of their social media policy as the supposed reason behind why they had deleted this poor loyal customer's posts; however, if The Dwyer Group and their Corporations, like Mr. Rooter LLC, would actually address consumer issues in a timely fashion according to their advertised promises, then NO ONE would need to post more than once - would they? To Continue...They instructed him to contact them through messaging, even though there have been customers in the last year who have posted about how Mr. Rooter LLC ignored the messages sent to them not only through their Facebook page, but also their Twitter feeds, and the feedback form located on their website. So, a publicly deceptive policy has been created by The Dwyer Group in order to validate deleting posts indicating dissatisfaction by some of their problem area franchisees and to try to mask the serious flaws located within their touted "World Class Customer Service Model" - which isn't a world class customer service model at all.
Would a business that implements a "World Class Customer Service" model address proof of breach of contract and shoddy workmanship that has been brought to their attention? Yes, a company touting a "World Class Customer Service Model" would promptly address SERIOUS issues like these. So, logically, since Mr. Rooter LLC and their franchisees REFUSE to address breach of contract and shoddy workmanship issues, then it stands to reason that they do NOT deliver "World Class Customer Service" as they claim (Ah...False advertising...Just like they falsely advertised that their franchisees won 2012 Angie's List Super Service Awards which was confirmed by Angie's List that some of their franchisees weren't actually recipients - Can we say...shady?).
The Dwyer Group and Mr. Rooter takes advantage of everyone that they can possibly take advantage of and even takes on the role of further victimizing their "first time" and "loyal" customers as if destroying their home and taking their money without completing the work according to contract on top of sending employees who have criminal dockets into your home with no plumbing license wasn't enough.
Mr. Rooter Plumbing and Owner Robert "Bob" A. Beall is reportedly the owner of the following locations:
Mr. Rooter of Pittsburgh