Sunday, September 7, 2014

Interesting Read As Employees Of The Dwyer Group Share Their Experiences On Glassdoor


2 people found this helpful  

Good Company, poor benefits.

Current Employee - Anonymous Employee
I have been working at Dwyer Group
Pros
The company offers great employee days, such as a free baseball game tickets for the whole company and their families. The company has a Code of Values that is constantly emphasized.
Cons
They offer poor medical insurance. The premiums are outrageous. While salary employees maybe able to afford the premiums, an hourly employee would not be able to.

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I worked at Dwyer Group full-time for more than 3 years
Pros
The other departments besides sales seem to have a great working environment.
Founders day, Reunion and the company picnic were fun.
Training was pretty good for my job at the time.
Cons
The sales team is treated like garbage, we were told we were street value, we were constantly lied to about advancement opportunities, Women are not welcome on the sales team, they are the Good ol boys network. We were constantly told we didn't work long enough hours, weekends became mandatory. Being sick or missing work to care for a sick child, or parent was frowned upon. I can say that on a couple occasions when someone was in the ER or out with a spouse giving birth to a child they were given a hard time by management and had their jobs threatened for lack of overtime hours. It was all about dials, quantity not quality. And Benefits HA HA HA it takes 1 of your 2 pay checks a month just to cover a family. Who can live on that? It is a joke how the sales team is treated.
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2 people found this helpful  

Went in optimistic left very disappointed.

Former Employee - Anonymous Employee  in  Waco, TX

I worked at Dwyer Group full-time for more than a year
Pros
Some of the best people I have ever met work here. Unfortunately most of them leave quickly.
Have a great idea on franchises and how it is supposed to work.
Great ideas on how to service customers, great training and their idea of FC for each franchise is genius.
Dina is great.
Cons
Presidents and VP treat employees below them terrible. They make the code of values apply when they want it to their benefit. No one listens to your idea unless they make it their idea. They have no interest in you as a person or of keeping you as an employee long term. Management of company is stuck in the 1980s. Each company is a silo and it is wasting money and time. Example: each company uses and buys a different piece of software. Get an enterprise license of one for all to use and save money. but no not at TDG, each company has to be special and different. They allow franchisees to also treat you like dirt. Keep and allow way too many unqualified people to have and keep a franchise.
Advice to Management
Stop the merry go round of employees by listening to them, improve benefits (they are an embarrassment for you), tell Presidents/VP to treat people better, get out of the 1980s management style.
Bring Dina back as CEO/COO and straighten it out. She truly cares and will make the the tough decisions to get rid of the bad blood and make it right.
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Watch your back

Former Employee - Lead Development  in  Waco, TX

I worked at Dwyer Group full-time for more than 3 years
Pros
You get a check every two weeks
Cons
Can't trust anyone. Men get paid more than women for doing the same job
Advice to Management
Take care of the people who take care of you
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I have been working at Dwyer Group full-time
Pros
They have multiple franchise concepts that are all managed differently. So, if you get involved with a concept that is on the move you can generate a lot of money over a short period of time.
Cons
Management style is to treat you like "street value". You will be expected to put work in front of family and lifestyle. You will be expected to work on Sundays and Saturdays several times a month. Everything you do will be micromanaged to a degree I have never been associated with. The fear management style keeps the revolving door spinning. Get hard facts about this specific position and the turnover rate or expected lifespan of a franchise developer. Also, there is very little, if any, flexibility. 8 to 5 is not good enough regardless of lead flow. Get their earlier and stay their later in order to keep your job. You will be managed to unrealistic expectations.
Advice to Management
There are so many that were already suggested, but it was made clear that I was paid to do and not think. To name a few...
Make the code of values applicable to management and make annual management reviews truly confidential. The first management review I performed I was asked about specific answers from my manager.
What you are told is not specifically what is planned. When a promise or change for the better is being made. It typically requires follow up. The follow up needs to be much improved.
It seems as if there is a black cloud of fear that hangs over the sales department. If you are not willing to be just like the boss you are considered an outcast and your time is limited. According to the turnover, your time is limited anyways.
It is important to give sales people realistic goals and expectations. If you are not willing to get the number of leads necessary then do not blame them for your inability to do your job and get leads. You should apologize to the staff and work with them on ways to get more leads.

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Great Vision Lacking Respect & Execution

Former Employee - Anonymous Employee  in  Waco, TX

I worked at Dwyer Group full-time for more than a year
Pros
Absolutely love the Code of Values as they provide a framework of accountability
14 days of PTO after 1 year
Cons
Lack of competitive benefits ($1,000 match in 401k, $300+ healthcare, 6 holidays
Always look at the bottom line, not what is right for their employees
Failure to treat employees with respect as professionals
Management dictates to employees
Advice to Management
Live up to your Code of Values, do the right thing, treat your employees well. In the old days Dwyer Group had a great reputation and that drew people, but your reputation is failing.
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2 people found this helpful  

the worst place I have ever worked

Former Employee - Anonymous Employee

I worked at Dwyer Group full-time for less than a year
Pros
Management never spoke to me. This can be good and bad.
Cons
Never knew what my job was. Promises were made to me that were not kept. My department was the worst. Everyone was 2 faced in my department and I couldn't trust anyone. For a company that is in love with their code of values, it sure does not practice it! If the CEO knew half the stuff that went on in that office no one would have a job. if you get a call to work for them, RUN!
Advice to Management
don't make promises you can't keep.
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The CEO and company vision are great, but the management and structure are lacking.

Former Employee - Marketing and Communications Intern  in  Waco, TX

I worked at Dwyer Group as an intern for less than a year
Pros
company values, care about their customers, main office location, friendly employees, service and philanthropy focused, weekly meetings that keep employees connected and updated.
Cons
internal structure, stuffy office, management not very connected, little room to move upward, older employees, fragmented campus, service industry content, not a solidified focus and vision.
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Promotions are the fast train to unemployment

Former Employee - Anonymous Employee

I worked at Dwyer Group
Pros
Awesome CEO. Too bad management can't be the same. They should revisit their code of values and add in one that tells them to LIVE BY THESE. Don't just say it...mean it
Cons
Low pay, low respect, favoritism, men make more than women doing same job. They will preach their code of values but will not live by them. They talk about you as you walk away. HR will tell everyone your business....president of rbw has several felonies....hmmm
Advice to Management
Take care of the people who take care of you
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Great place to gain experience for your next job

Former Employee - Marketing  in  Waco, TX

I worked at Dwyer Group full-time for less than a year
Pros
Working at The Dwyer Group will give you a great appreciation for the employer you move to after. They also don't fill positions, so you will gain experience in a variety of different areas.
Cons
Management has an old-school way of thinking, and does not invite or appreciate new, well thought out ideas - the way they have done things for years has worked, so why change or update the process now? Hard work is not recognized, nor rewarded. There are a select few that receive credit for the whole team's work because they're the face of the department.
Advice to Management
Trust in the people you chose to do their jobs, don't try to do everything. Unless you're an expert in the field they were hired for, back off and let them shine.
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If you create an account at Glassdoor, you can sign in and read more about The Dwyer Group.  I suspected that The Dwyer Group models for their brands and its franchisees how to implement lucrative business practices that are far from ethical.
 Mr. Rooter Plumbing and Owner Robert "Bob" A. Beall is reportedly the owner of the following locations:

http://www.rooter2.com

Mr. Rooter of Pittsburgh

Mr. Rooter of Youngstown
Mr. Rooter of Dayton
Mr. Rooter of Weirton

Recently, this website refers to this owner's businesses above:  http://www.plumbing-pittsburgh.com - an umbrella for all of the areas that he has declared to be officially serving; however, I recall them serving Ohio before they had officially bought the area.  


Technically, there have been several different websites they have used to switch things up and get search engines to bury the truth about their unethical business practices which have been reported by myself, other consumers, and even their former employees:  False Advertising; Breach of Contract, Shoddy Workmanship; and Nearly Non-Existent Customer Service.

Saturday, September 6, 2014

Mr Rooter of Pittsburgh/Cranberry PA Has More BBB Complaints Than Gillece!



For those who live in the Pittsburgh area, many people are familiar with the poor reputation Gillece has through the news and reading complaints by their customers and employees online as well as hearing them in-person.  The experiences shared by Gillece customers sound nearly identical to the experiences shared by Mr. Rooter customers.

In fact, Mr. Rooter of Pittsburgh has the distinction of accumulating more complaints than Gillece with the BBB within the last 12 months.  So, Mr. Rooter of Pittsburgh's business practices are becoming less ethical, not more ethical!  Remember, the same owner of Mr. Rooter of Pittsburgh Pennsylvania also operates Mr. Rooter of Youngstown Ohio, Mr. Rooter of Dayton Ohio, and Mr. Rooter of Weirton.   Same owner, same implemented business practices.  

The BBB posts the complaints online which allows consumers to read the situations for themselves because the BBB doesn't use logic or reasoning when they are making their determinations.  If a business responds, then the BBB determines that they tried regardless of the content. 


Mr. Rooter of Pittsburgh BBB: "F" Rating
http://www.bbb.org/pittsburgh/Business-Reviews/plumbers/mr-rooter-of-pittsburgh-in-cranberry-twp-pa-12002891/complaints#breakdown

Mr. Rooter of Youngstown Ohio BBB: "F" Rating
http://www.bbb.org/youngstown/Business-Reviews/plumbing-drains-and-sewer-cleaning/mr-rooter-of-youngstown-in-boardman-oh-19000727/complaints#breakdown

Mr. Rooter of Dayton Ohio BBB: "A+" Rating
http://www.bbb.org/dayton/business-reviews/plumbers/mr-rooter-plumbing-in-miamisburg-oh-29183/complaints#breakdown

Gillece BBB: "B-" Rating
http://www.bbb.org/pittsburgh/business-reviews/plumbers/gillece-services-lp-in-bridgeville-pa-1246




Mr. Rooter Plumbing and Owner Robert "Bob" A. Beall is reportedly the owner of the following locations:

http://www.rooter2.com

Mr. Rooter of Pittsburgh

Mr. Rooter of Youngstown
Mr. Rooter of Dayton
Mr. Rooter of Weirton

Recently, this website refers to this owner's businesses above:  http://www.plumbing-pittsburgh.com - an umbrella for all of the areas that he has declared to be officially serving; however, I recall them serving Ohio before they had officially bought the area.  


Technically, there have been several different websites they have used to switch things up and get search engines to bury the truth about their unethical business practices which have been reported by myself, other consumers, and even their former employees:  False Advertising; Breach of Contract, Shoddy Workmanship; and Nearly Non-Existent Customer Service.