For those who live in the Pittsburgh area, many people are familiar with the poor reputation Gillece has through the news and reading complaints by their customers and employees online as well as hearing them in-person. The experiences shared by Gillece customers sound nearly identical to the experiences shared by Mr. Rooter customers.
In fact, Mr. Rooter of Pittsburgh has the distinction of accumulating more complaints than Gillece with the BBB within the last 12 months. So, Mr. Rooter of Pittsburgh's business practices are becoming less ethical, not more ethical! Remember, the same owner of Mr. Rooter of Pittsburgh Pennsylvania also operates Mr. Rooter of Youngstown Ohio, Mr. Rooter of Dayton Ohio, and Mr. Rooter of Weirton. Same owner, same implemented business practices.
The BBB posts the complaints online which allows consumers to read the situations for themselves because the BBB doesn't use logic or reasoning when they are making their determinations. If a business responds, then the BBB determines that they tried regardless of the content.
Mr. Rooter of Pittsburgh BBB: "F" Rating
Mr. Rooter of Youngstown Ohio BBB: "F" Rating
Mr. Rooter of Dayton Ohio BBB: "A+" Rating
Gillece BBB: "B-" Rating
Mr. Rooter Plumbing and Owner Robert "Bob" A. Beall is reportedly the owner of the following locations:
Mr. Rooter of Pittsburgh