Friday, January 30, 2015

Mr. Rooter Plumbing and Drain Cleaning Schaumburg, Illinois



When businesses publicly post on their Facebook pages, they do it so that their content will be shared.

Well, I shared the business' content.

While sharing the business' content, I have also shared my opinion and my concern for the general public.  Apparently, I have no right to have an opinion if it was a negative opinion because it was reported as spam by some man or woman and removed from Facebook entirely.  I have experienced, read others' experiences online, and have chatted with people who have horrible stories about several Mr. Rooter locations as customers and employees - Mr. Rooter Plumbing Schaumburg, Illinois is one of those locations.

Come on... Mr. Rooter is offering you $100 cash for a referral IF the person you referred buys and pays in full for a service recommended by their sales people, then you know the prices they charge are going to be exorbitant.  It sounds like a desperate plea for customers.


If a business is a good business, then you don't need to bribe people to refer you - it will happen naturally through word of mouth.




Do good people, like the franchisee who owns Pittsburgh, Ohio, and West Virginia territories, trespass on their neighbor's property with a pipe wrench and then attack him when he wants to know what he is doing?  Nope....


The same owners own the following locations:

www.rooter2.com

www.mrrooterpittsburgh.com

www.mrrooteryoungstown.com

www.mrrooterweirton.com

http://www.rooter-champion.net/

http://www.rooterchampion.calls.net/

http://www.mr-rooterplumbing.com/#~81X0q1

http://rooter2.net/


Wednesday, January 7, 2015

Boycotting Mr. Rooter Plumbing - Society's Only Hope!


In an attempt to add a little bit fun to the delivery of this useful consumer information, Sophie will tell you why boycotting Mr. Rooter Plumbing is necessary:  




Proof of false advertising by Mr. Rooter Plumbing that was supported by Mr. Rooter LLC and believed to be silently supported by The Dwyer Group AND the reasoning behind why organizing a boycott could be effective:

Why Would Boycotting Mr. Rooter Plumbing Be Effective?  
Well….
In 2012, Dina Dwyer-Owens made the statement, on National TV, that Mr. Rooter Plumbing was The Dwyer Group’s largest brand out of their seven service brands – bringing in about 27% of their revenue.  Today, The Dwyer Group claims to be close to bringing in 1 billion dollars in revenue at the end of 2014.  Based on the percentage of revenue that the Mr. Rooter Plumbing brand brings in for the The Dwyer Group, Mr. Rooter Plumbing could potentially be bringing The Dwyer Group $243 million dollars or more, give or take, of their total revenue.
I hypothesize that many of the franchisees within the Mr. Rooter Plumbing brand have permanently alienated at least 1% or more of the consumer population that they have served and will serve in the future consisting of both first-time and repeat customers due to the way they have implemented their “proven” system – AKA:  Their unethical business practices.

According to a former Mr. Rooter employee, it is against The Dwyer Group's policy to employ people with criminal backgrounds because the insurance will not cover them having access to customer's homes.  This puts the consumer, who chooses a Mr. Rooter location who does not follow this policy, in GRAVE DANGER

The owner of Mr. Rooter Plumbing of Pittsburgh/Mr. Rooter of Youngstown/Mr. Rooter of Dayton/Mr. Rooter of Weirton, Robert "Bob" A. Beall has a criminal record of criminal trespass and simple assault (charges reduced in a plea deal of course for a lighter punishment committed in June 2014 and adjucated in October 2014 ).  Some of Bob Beall's top employees who are working for him also have criminal records with guilty pleas and convictions like the people who were on our property during their dates of "service":  (Joe) has a criminal charge of theft and who was instrumental in the bait & switch tactic and our first point of contact with Mr. Rooter Plumbing of Pittsburgh; (Earl/Buddy) has multiple occurrences of criminal behavior criminal conspiracy engaging, simple assault, criminal tres-enter structure; retail theft; disorderly conduct; use/poss of drug paraph; tamper w/fabricate phys'l evidence from 1998-2005...This makes sense because Earl/Buddy is the one who told my Mother that she would be getting a full sewer line replacement to the main and everything restored back to the way they found it for $10,000 on the phone and then changed the terms of the contract after he got off the phone with her and never told her about the papers he was slipping in that waived her consumer rights which she had no knowledge of or would not have consented to. (Earl's 1/2 Brother, Jamie) was the hydrojetting technician who was also instrumental in Mr. Rooter's con who has engaged in: criminal conspiracy engaging - robbery, int poss contr subst per not reg, retail theft, recklessly endangering another person, manuf/del/poss/w int manuf or del, driving while oper priv susp or revoked.

Unethical and deceptive business practices are the norm for Robert "Bob" A. Beall's businesses and for owners at other Mr. Rooter locations.  Think about it....In order to be successful and make a living as reported by many former employees of multiple locations, you have to rip consumers off.  This has been stated by former employees who used to work for Robert "Bob" A. Beall and for other owners of Mr. Rooter franchise locations.  
IF all of Mr. Rooter Plumbing’s customers who have had negative experiences could come together with as much documentation as possible and share our experiences online via social media (Facebook, Twitter, Instagram, Youtube, Pinterest, Reddit, etc.)…THEN we might have a shot at raising awareness of Mr. Rooter Plumbing’s unethical business practices and save someone else from making the same mistake because the internet has the potential to be a powerful vehicle for change.
IF all of Mr. Rooter Plumbing’s customers who have had negative experiences could come together with as much documentation as possible…THEN we might have a shot at a class action suit – There are people on the Facebook page who are interested in starting a class action suit.
IF all of Mr. Rooter Plumbing’s customers who have had negative experiences could come together with as much documentation as possible and share our experiences online by submitting evidence to major news stations…THEN we might have a shot at raising awareness of Mr. Rooter Plumbing’s unethical business practices and save someone else from making the same mistake because the internet has the potential to be a powerful vehicle for change.
I am not against any business making money or even Mr. Rooter Plumbing marketing themselves as an “elite,” otherwise known as a price gouging, plumbing service; however, I am against a business extorting money from consumers through deceptive business practices and without providing the products and services promised in both oral and written contracts made between employees who are hopefully minimally qualified as MASTER PLUMBERS.
So, how does Mr. Rooter Plumbing LLC and their franchisees conduct business?
On the consumer’s end, it looks something like this:
1) False Advertising:
Mr. Rooter Plumbing of Pittsburgh's False Advertising
Mr. Rooter Plumbing of Pittsburgh’s False Advertising February 2012:  Mr. Rooter Plumbing of Pittsburgh stated in their commercial that they they will “do it right the first time.”  That couldn’t be further than the truth – In fact, they didn’t do their job at all based on my personal experience and the experiences reported by others.
Mr. Rooter LLC and Mr. Rooter of Pittsburgh's False Advertising
Mr. Rooter LLC & Mr. Rooter Plumbing of Pittsburgh Advertising False Promises To Consumers:  From 2012-2014, Mr. Rooter LLC and Mr. Rooter Plumbing franchisees have publicly promised to have your plumbing maintenance/issues “fixed right the first time.”  The reality has been and still is that you will be lucky if your problem is fixed at all.  You can expect to never to get hold of anyone at Mr. Rooter Plumbing of Pittsburgh/Youngstown/Ohio if you have a problem.  You can expect to have Mr. Rooter LLC tell you to send a private message about your issue and they will get back to you, but they rarely ever do.  If Mr. Rooter LLC does get back to you, they will usually tell you that they can’t do anything and connect you with the franchisee – Yes, the franchisee who you had absolutely no luck with the first time around.
12-2014 Mr Rooter LLC Why Choose Our Plumbers
12-2014 Mr Rooter LLC Why Choose Our Plumbers: Notice what Mr. Rooter LLC and their franchisees are now advertising above.  Some of these advertised promises are unlikely to occur.  1) Know and adhere to all local codes (That is not always true based on what people have shared online – People have reported code issues.  Not all plumbers that come to your home in all states have to have a license, but rather they just need to be working for a Master plumber.); 2) Permanent plumbing repair solutions (So, they removed “fixed right the first time” and added this statement instead.  “Fixed right the first time” sounds like pretty permanent solution to me.  If Mr. Rooter is going to price themselves 2, 3, or 4 times the industry average, then there should be an absolute certainty that the problem you called about is taken care of promptly and permanently according to industry standards.) 3) Workmanship & parts guaranteed (There has been a fail in this department as well.  If workmanship & parts were guaranteed, then contracts wouldn’t be broken and there wouldn’t be pictures of shoddy workmanship on the internet by myself and others before and after me.)
Proof Mr. Rooter Falsified Receiving the 2012 Angie's List Super Service Award
Proof Mr. Rooter Falsified Receiving the 2012 Angie’s List Super Service Award:  Mr. Rooter Plumbing of Pittsburgh posted the Angie’s List Super Service Award logo on every page of their website along with a BBB logo that is reserved for accredited BBB members.  When I checked my Angie’s List account after seeing this, I discovered that there was no green ribbon signifying being a recipient of the award.  So, I decided to post on Mr. Rooter LLC’s Facebook page under their post congratulating Mr. Rooter of Pittsburgh for winning this award.
Proof That Mr. Rooter LLC Posted 2012 Angie's List Super Service Award Falsification
Proof That Mr. Rooter LLC Posted 2012 Angie’s List Super Service Award Falsification: To the left, you can see that Mary Kennedy Thompson (The President of Mr. Rooter Corporation/Mr. Rooter LLC and Executive Vice President of The Dwyer Group) congratulated Mr. Rooter of Pittsburgh for receiving an award that they did not receive.  Then, shortly after I posted that there was no evidence that they received this award, my post was promptly deleted and I was blocked from the Facebook page.  Not particularly shocking when the organization you are dealing with behaves in a corrupt manner.
Mr. Rooter of Pittsburgh's Angie's List Super Service Award Press Release w/Comments From Mary Kennedy Thompson
Mr. Rooter of Pittsburgh’s Angie’s List Super Service Award Press Release w/Comments From Mary Kennedy Thompson: Below is proof, without a shadow of a doubt, that Mr. Rooter of Pittsburgh was never awarded the 2012 Angie’s List Super Service Award.  The unethical behavior of Mr. Rooter LLC and Mr. Rooter of Pittsburgh engaging in award falsification should concern you as a consumer.  It is important to send a message to businesses to let them know that unethical business practices will not be tolerated.  Mr. Rooter LLC and Mr. Rooter of Pittsburgh have communicated publicly to consumers that there was absolutely NOTHING wrong with their actions because Mr. Rooter of Pittsburgh STILL has the twitter posts announcing this award on two of their Twitter accounts.  Code of Values?  Um, no.
Proof That Mr. Rooter of Pittsburgh Did Not Receive The 2012 Angie's List Super Service Award
Proof That Mr. Rooter of Pittsburgh Did Not Receive The 2012 Angie’s List Super Service Award:  This is the letter, sent to me by Angie’s List, which confirms that Mr. Rooter of Pittsburgh and Youngstown were not winners of the 2012 Angie’s List Super Service Award.
The Mr. Rooter World Class Customer Service Experience - The Real Deal
The Mr. Rooter World Class Customer Service Experience – The Real Deal: Mr. Rooter of Pittsburgh does not return calls nor do they make any effort to listen to the issues of their customers and review the evidence presented in order to decide what might be considered a fair and equitable resolution.  Mr. Rooter LLC directs consumers to message them privately with contact information and promises to get back to them; yet, months…years go by and consumers never hear anything. There is typically NO customer service for anyone who has an issue at the local or corporate level.  Using Mr. Rooter is a risk.
The most important thing that I want consumers to realize is that Mr. Rooter LLC and at least one of their franchisees, Mr. Rooter of Pittsburgh, have INTENTIONALLY engaged in false advertising.  IF a business is willing to falsify receiving awards, THEN what else are Mr. Rooter LLC and their franchisees willing to lie to consumers about?  Probably everything.
There is proof online through forums and social media that Mr. Rooter Plumbing has engaged in misrepresentation, breach of contract, shoddy workmanship, and have refused and continue to refuse to make their wrongs right.  
For those consumers living in an area served by Mr. Rooter of Pittsburgh/Youngstown/Weirton/Dayton areas, the complaints (39) submitted to the BBB in the LAST 12 MONTHS represent 62% of the total complaints (63) submitted to the BBB in the last three years.  This serves as evidence, to me, that they have continued to engage in unethical business practices at a more prolific rate.
Please, share this and save the world one person at a time from Mr. Rooter!

Mr. Rooter Plumbing and Owner Robert "Bob" A. Beall is reportedly the owner of the following locations:


Mr. Rooter of Pittsburgh
Mr. Rooter of Youngstown
Mr. Rooter of Dayton
Mr. Rooter of Weirton

Recently, this website refers to this owner's businesses above:  http://www.plumbing-pittsburgh.com - an umbrella for all of the areas that he has declared to be officially serving; however, I recall them serving Ohio before they had officially bought the area.  


Technically, there have been several different websites they have used to switch things up and get search engines to bury the truth about their unethical business practices which have been reported by myself, other consumers, and even their former employees:  False Advertising; Breach of Contract, Shoddy Workmanship; and Nearly Non-Existent Customer Service.  CHECK OUT THEIR EXPIRED OFFERS THEY ARE ADVERTISING TO YOU AS CONSUMERS!