*UPDATE 3-9-2015: The BBB has seemingly redeposited complaints back into their original areas which now contain 4 categories...1) Complaint resolved through BBB Process 2) Complaint resolved with BBB assistance 3) Customer not satisfied with business response; BBB did not find business made good faith effort to resolve complaint 4) BBB found business made good faith effort to resolve complaint but customer not satisfied with business response. IT IS MY OPINION that this location does not read or comprehend the nature of complaints that come through. In Mr. Rooter's correspondence, they did not answer or respond to any of the questions posed; yet, the BBB still considered the complaint to fall into the 4th category instead of the 3rd category where our complaint should have been filed. With regard to Mr. Rooter of Pittsburgh, anyone in the 4th category got shafted by both the business and the BBB of Western PA. SUBMIT COMPLAINTS TO THE ATTORNEY GENERAL and WTAE INVESTIGATIONS. A high volume of complaints may lead to investigation*
As of January 13, 2015...The BBB of Western Pennsylvania had the three categories below:
1) BBB found business made good faith effort to resolve complaint but customer not
This is the category that our complaint (and 11 others) belong to.
The BBB's actions will mislead consumers into thinking that the owner of several locations in the PA, OH, and WV area makes an effort to resolve most of the complaints and that is simply NOT TRUE!
*******ATTENTION******* Mr. Rooter of Pittsburgh has changed their address to the address of Mr. Rooter LLC, their corporate company - even while keeping their rooter2.com email address and Pittsburgh phone numbers...I believe that they did that to hide their entry from consumer searches. Their entry is: http://www.bbb.org/pittsburgh/business-reviews/plumbers/mr-rooter-of-pittsburgh-in-waco-tx-12002891/. Notice it has "in-waco-tx" in the link line? Consumers being served by Mr. Rooter of Pittsburgh will never find the truth.
*****UPDATE ON ADDRESS CHANGE**** It appears that Mr. Rooter of Pittsburgh's entry with the BBB now represents their correct address again.
In my opinion, the BBB and Mr. Rooter of Pittsburgh have exhibited shady behaviors and should not be trusted.
Attorney General and the FTC are where all complaints against Mr. Rooter locations and other Dwyer Group brands should get filed - These are the entities that, depending on the the number of complaints, will conduct an investigation and have the authority to take legal action against them to protect consumers from their unethical and predatory business practices.
The same owners own the following locations: