Monday, March 2, 2015

Mr. Rooter Plumbing - Mr. Rooter LLC - President Mary Kennedy Thompson Throws Fit On Twitter



Here is the Twitter Feed Exchange between Mary Kennedy Thompson and AT&T...The President of Mr. Rooter Corporation / Mr. Rooter LLC expects World Class Customer Service; however, Mary Thompson refuses to deliver World Class Customer Service....The Irony:



-------------------------------------------------------------------------------------



Just spent a MISERABLE few hours at @ATT dealing w/mistake they made. Was going to spend +$500 on new phone.

FAVORITE
1

1:23 PM - 21 Feb 2015

-------------------------------------------------------------------------------------

AT&T @ATT · Feb 21
@mkennedythom We hate to hear you didn't have the best experience, Mary. How can we make this better?

-------------------------------------------------------------------------------------


@ATT Thanks for responding! Took me 2 hrs to correct a phone# ATT mistakenly moved to nephews acct. Wanted 2 upgrade they made it too hard.

-------------------------------------------------------------------------------------

@mkennedythom Mary, did you still need assistance with this? Follow/dm more details. Thank You.^RaymonaS

-------------------------------------------------------------------------------------


@ATT ...just wanted to upgrade my phone. All tolled was 3 hours only to correct your mistake. Made it too hard to do business with you.

-------------------------------------------------------------------------------------


@ATTCares I need AN EASY WAY to upgrade my phone to the 6. BTW I'd have paid cash in full for new phone and all accessories to go with it.

-------------------------------------------------------------------------------------

@mkennedythom Sorry for the delay. I can review this. Please follow/dm the contact information. Thank You.^RaymonaS

-------------------------------------------------------------------------------------


@ATT I've been a customer of yours for 10 years now. Spent more than $20K
over the years with you with all our lines. Now looking to move.

-------------------------------------------------------------------------------------


-------------------------------------------------------------------------------------


-------------------------------------------------------------------------------------


-------------------------------------------------------------------------------------


@mkennedythom You can follow our @ATTCares page, then send a DM (direct message) with the contact number. Thank You.^RaymonaS

-------------------------------------------------------------------------------------



-------------------------------------------------------------------------------------

@mkennedythom If you change your mind, we're here to help. Thank

-------------------------------------------------------------------------------------

It is ironic that doing business with AT & T was "too hard" for her.  When, in reality, doing business with Mary Kennedy Thompson, or anyone within The Dwyer Group and their service brands is the true definition of "too hard."  It is too hard to compel them to take an ethical course of action.


As The President of Mr. Rooter Corporation (Mr. Rooter LLC) and The Executive Vice President of The Dwyer Group, Mary Kennedy Thompson, doesn't like to feel like she is getting ripped off; YET, it is 100% acceptable if she helps her franchisees rip off consumers by:

1) Engaging in False Advertising:  

Mary Thompson personally and publicly congratulated Mr. Rooter of Pittsburgh for winning the Angie's List Super Service Award except for the fact that THEY DID NOT!

2) Engaging in Fraudulent Misrepresentation:  

Mary Thompson supports the acquisition of franchisees who have criminal records and the retention of those who acquire criminal records as a franchisee, in addition to hiring individuals with criminal records who are sent into people's homes without their knowledge.  Some of the employees they send to your home aren't even plumbers or with anyone qualified to supervise them.

Mary Thompson supports their franchisees when they send a criminal to a consumer's home who pulls a bait & switch scam on a consumer - not only does the employee change the contract, he includes papers that the consumer had no idea existed until she came home AFTER they were signed which signed the consumer's rights away.  The employee made the person signing those papers feel as as they were part of the contract.

3) Engaging in Breach of Contract:

Several material breaches occurred on all three contracts.  Not only do the contracts not adhere to the Home Improvement Protection Act of PA, there is evidence of breach of contract via a camera inspection done by another company.

4) Engaging in Shoddy Workmanship:

Even with evidence, they still refused to repair/refund their shoddy workmanship and there are photographs and videos to illustrate their shoddy workmanship.


5) Engage in poor customer service practices:

The first course of action is to ignore the consumer.  Then, the next course of action is to tell them that you will talk to them personally about the serious issues that have been put online for which there is evidence.  Next course of action is to call the consumer, ask them questions, and then proceed to talk over them for 1/2 hour.  Subsequently, tell their customer that she would be willing to talk to her and then ignore her when she submits evidence.