Thursday, September 1, 2016
Mr. Rooter of Pittsburgh commercial - the source of the “advertising” below: https://www.youtube.com/watch?v=n930K8CdMjQ
-In this commercial, which takes place at the personal residence of owners Bob and Carol Beall, their business manager, Don Ball, pretends to be a customer greeting a Mr. Rooter employee. Personally, I don’t find the scenario in the video to be an honest representation to consumers. In fact, the Mr. Rooter employee may actually be representing how much they truly investigate your plumbing issues before they tell you it needs replaced - even if plumbing doesn’t need replaced….The employee in the video barely touched the plumbing in an investigative manner: opened up some cabinet doors, took a lid off the toilet, and ran some water….
IT WOULD BE WISE TO GET ANOTHER OPINION FROM A REAL PLUMBER! Many times, that second opinion from a reputable plumber saves someone from making a costly and, sometimes, unsafe choice.
Mr. Rooter of Pittsburgh I Cranberry Township PA Advertising Video: https://www.youtube.com/watch?v=4K7VO4v2dCs
“Welcome to an active job site of Mr. Rooter Plumbing of Pittsburgh!”
-Well, considering this is actually the home of the owner of Mr. Rooter of Pittsburgh, Bob Beall - with the house number of “208” shown in the video, in addition to photos of the house compliments of Google Maps…An active job site - I guess he could potentially have his employees do work at his home. I believe that, in general, the statements depicted in this advertisement are not true and was produced for advertising purposes only; thus, I don’t feel that this ad even starts out advertising honesty…. Maybe a 1/2 truth, but not 100% honesty; thus, this is technically a dishonest advertisement.
“Our focus on providing quality plumbing service and products combined with honesty (not that I, and others, have evidence of) has made our plumbers the first choice (by what standard is this statement being made?) of many residential and commercial clients worldwide.”
- Well, at .27 seconds into the video, who is at the threshold of house number “208?” Not the owners of the home, local president Bob Beall and the local vice president Carol Beall, but rather the Mr. Rooter of Pittsburgh business manager (that was his title last time I checked the website), Don Ball. In a previous commercial in their home, it was Carol Beall and the employee, Earl Mahon, who told my Mom one price and switched the contract without her knowledge or consent or mine as the one signing the contract, which can be found at: https://www.youtube.com/watch?v=R_Z8egw9hDk. Unless Don moved in or is renting the home - his role appears to be pretending to be a homeowner in his employer’s house. Certainly, if they delivered quality products and services and were honest with their customers….surely, they would would have been able to find a real client’s home to use: not a relation, not friend, not an employee, not any relations or friends of employees…..Real people who have no clue who they are kind of representation - you know, authentic.
Mr. Rooter of Youngstown (EXACT SAME ADVERTISING VIDEO AS MR. ROOTER OF YOUNGSTOWN OHIO; Thus, it is reasonable to conclude that employees from Pittsburgh and Youngstown can service either location…..I strongly agree that the way this owner conducts business is a risk to residents of both states/service areas): https://www.youtube.com/watch?v=JF4dRGG8Em0
-Not only are they highlighting Pittsburgh and not Youngstown in an advertisement meant for Youngstown, don’t forget that there is a lawsuit against Bob Beall’s Mr. Rooter of Youngstown location filed by the Attorney General of Ohio in the Mahoning County Court. The interesting thing is that Bob Beall’s seemingly longtime attorney, John Linkosky, has joined his defense in the Mahoning County Court….It really feels as though they are devising a plan on how to get him out of taking responsibility for behaviors that even the AG of Ohio believes are shady, although he more specifically referred to the behavior as misrepresentation. I really hope there will be real justice in this case for the victims in Ohio who filed claims with the Ohio Attorney General….As Pennsylvanians, we had an Attorney General who didn’t do her job and was corrupt - The people I talk to tell me that PA is a corrupt state; therefore, no one living here may ever see justice….
Posted by Rachel at 9:50 PM
Thursday, June 2, 2016
Mr. Rooter Plumbing of Pittsburgh's Manager (Either Present or Former) Insists, Without Any Investigation, That They Did No Wrong....This Is A Good Example of Refusing To Take Responsibility.....
Brian: "Your mothers sewer line was bad"
My Expanded Response:
Master Plumber or not, there is no way Brian should be able to make a determination sitting in an office located 1 1/2 hours away from the house. The information Brian received was hearsay only by employees with criminal dockets of theft and other charges and who just showed up with no scheduled appointment on December 25, 2011, with only one employee identified as a Mr. Rooter employee until I showed up at the house from my Aunt's and saw two Mr. Rooter trucks. So, why did Joe forget to mention his "buddy" was another Mr. Rooter employee?
I have the independent video inspection to prove the condition of our sewer line and that the excavation job was breached. In fact, if I pay $300 for another video inspection, I may actually be able to discredit Mr. Rooter's first video taken AFTER they began work because I do not believe that there was 21 feet of pipe from the house trap to the clean-out installed in the basement. I was correct about my belief that they stopped work 6 to 8 feet from the main sewer line, so perhaps I will be right about this as well....
I have photographs to prove what was destroyed and not restored during the excavation job.
I have photographs that prove the shoddy workmanship of the excavation job that they refused to repair when it was defective on its face.
In fact, without an independent video inspection performed before and after work began (Mr. Rooter's video should not count because work had been started when the video was supposedly recorded, which could easily accommodate playing a video and adding on more video to make it look like our property - a former employee recalls consumers being showed a dummy video of a bad sewer line when there was nothing wrong with their sewer line), there can be no proof of whether the work performed was necessary to the point Mr. Rooter stopped unless excavation is done and the insert is pulled out; however, that would cost more money and Mr. Rooter certainly wouldn't be performing that work.
I know for a fact that the last 6 feet of the sewer line is in good condition as is the 40 foot section of 6" terra cotta sewer pipe lined with an insert located between the house trap and the clean-out in the yard that reads as a sewer line replacement on the contract, but it wasn't a sewer line replacement (shady? yes!).
Actually, there is no proof that our sewer line was anything other than blocked in two to three different places with solidified grease, which can be broken down and flushed through the sewer line according to another reputable drain cleaning company and other contractors I've talked to about the issue.
The only video that I have as a result of nagging Mr. Rooter for a copy of it after they were given a blank DVD by myself to do so is the one that they claim to be proof of the condition calling for a replacement of our entire so-called "bad sewer line" - the sewer that they never inspected prior to stating that a full sewer line replacement was necessary. This video does not show the condition of the sewer line before they dug a pointless relief pit and broke the cap to the housetrap.
Since Brian was the manager at the time and the one who, supposedly, is a Master plumber and the one who was likely responsible for the Apprentice and Journeyman plumbers under him, then he must have trained and/or authorized Earl Mahon (the employee with a criminal docket history of theft and other charges on file) to engage in fraudulent misrepresentation: the entire sewer line was to be replaced for $10, 000 - my Mother wasn't at the property, but rather she was sitting in a room full of people at her sister's house with Earl on speakerphone where one of them remembers that the entire lateral sewer line was to be done at an orally agreed upon price of $10, 000 and there was no mention of extra paperwork other than a typical, binding contract.
THE THIRD CONTRACT IS FRAUDULENT. Period. $9, 500 contract should have never existed - even though it was breached anyway. The breach caused thousands of dollars in damage to our personal property and the house. Had the employees gone to the point of the sewer line stated on the contract, then guess who would not have discovered the truth about what went on at our home and what goes on the homes of everyone who calls Mr. Rooter or any other Dwyer Group brand.
In fact, I can't even be sure that those videos that I was shown (because my Mother, their customer, never saw the videos) were our sewer line. Former employees have confirmed that videos of bad sewer lines are shown to consumers that weren't taken at their homes. In fact, even more recently, consumers have come to report how Mr. Rooter employees have told them that their sewer line was bad and needed replaced after performing their so-called video inspection; yet, another video inspection by another company reveals that there are no problems whatsoever with the sewer line other than blockages successfully cleared by using a snake or a hydrojetting process.
Brian: "she knew the price before we started"
My Expanded Response:
1st Contract (Joseph Taormina - actor, not plumber): My Mother and I both knew the price before they started. My complaint about the first contract is that no one should pay Mr. Rooter's full price to have a used, filthy, stack with the wrong clean-out cap installed when nothing on the contract indicates that the items for sale are used; no one should pay Mr. Rooter's full price to have a so-called "professional" spend less than 3 minutes pretending to clear the sewer line with the snake/drain routing machine; no one should buy Mr. Rooter's Advantage Plan that claims to provide preferential treatment and discounted pricing because they do not end up actually receiving the benefits to which they were entitled to. Joseph Taormina told my Mother and I that he had a "buddy" with a video camera that he could call to see what the problem was. At no time did he mention that his "buddy" was a Mr. Rooter employee, too. Conveniently, though, Joe did mention to us that he would deny it if we ever told anyone he said that to us....I'm not surprised because I am relatively certain that I have a copy of his criminal docket of containing a guilty plea of theft as well....Figures....
2nd Contract (Earl Mahon - actor, not plumber): My Mother and I both knew the price for our lateral sewer line replacement, which was supposed to be replaced running from the basement to the township's main sewer line: $10,000. It didn't.
3rd Contract (Earl Mahon - actor, not plumber): The entire contract is fraudulent, except for that this contract should have been created for the price of a toilet and its associated installation cost.
Brian: "She signed all the proper paper work"
My Expanded Response:
1st Contract (Joseph Taormina - actor, not plumber): According to the PA HICPA law, the Mr. Rooter of Pittsburgh contract did not contain the PA HICPA number as required by law. Any missing requirements of the PA HICPA law may result in the contract being unenforceable. During this contractual period, my Mother was present and was never presented with emergency forms. This explains why, since she was never told about their existence and she had never seen or signed any of these forms in her life, she did not expect that during contract #2 that forms that would sign her rights away actually existed. The 1st Contract was considered an emergency; yet, no forms were presented or explained.
2nd Contract (Earl Mahon - actor, not plumber): According to the PA HICPA law, the Mr. Rooter of Pittsburgh contract did not contain the PA HICPA number as required by law. Any missing requirements of the PA HICPA law may result in the contract being unenforceable. During this contractual period, my Mother was 1) NOT present 2) was never told she would need to sign forms waiving her rights under the FTC 3) was told she needed a brand new sewer line where she and I both confirmed that it was to go from the basement to the main before giving verbal authorization to enter into contract; yet, Earl changed the contract and told me signing the forms was so they don't leave my Mother's job (when I told my neighbor about Mr. Rooter, she said the same thing happened to her; however, a former employee told her about the scam and a lawyer came to her house that evening and was able to get her out of the contract, but not without thousands of dollars worth of damage). How was I supposed to know, at the time of signing the contract, that the main sewer line was not located outside of the basement door. That evening though, I learned that Earl had lied because I found a review from an X-employee who said that they lie on purpose to charge for a big job, in addition to learning how the main sewer lines were set up in our plan....They were NOT located outside the basement door. I was secretly hoping inside that the x-employee was wrong, that they would just do their job according to contract, and then be gone without causing harm....That did not happen at all.
3rd Contract (Earl Mahon - actor, not plumber): Should have never existed in the first place, except for the installation of the toilet - a requested add-on. According to the PA HICPA law, the Mr. Rooter of Pittsburgh contract did not contain the PA HICPA number as required by law. Any missing requirements of the PA HICPA law may result in the contract being unenforceable. During this contractual period, my Mother was present and felt forced to continue for warranty purposes; yet, there really is no warranty when choosing Mr. Rooter. Come on, even though Mr. Rooter saw photos, public photos, of the concrete work they were supposed to restore with BEFORE and AFTER photos - nothing.....Didn't offer to do it themselves or for us to get a quote and money to fix it ourselves because they were too busy pulling the wool over someone else's eyes - moving from victim to victim.
4th Attempted Contract January 23, 2012 (hours prior to the municipal authority arriving and competently hydrojetting grease from the sewer line) (Earl Mahon - actor, not plumber): Without any feedback from the letter I sent, Earl showed up out of the blue. Not to apologize for the continued sewage backup after paying them $20,265.67 and them failing to clear the grease from the sewer line twice after work was claimed to be completed....BUT TO SELL AN UNNECESSARY BACKFLOW PREVENTER for $5,000 WITH NO VIDEO INSPECTION to check the work that was done and to assess the problem - Earl....still lying to make money = a scam.
Brian: "You are just having buyers remorse"
My Expanded Response:
My Mother agreed to the price of the first contract on December 24, 2011. When I told Joseph Taormina what the MASTER PLUMBER told me that needed to be done if it backed up again, Joe wrote that down in the contract and performed the work - except for actually running the snake/drain routing machine (3 minutes pretending to try does not count). In fact, the first contract was written how the other two contracts should have been written. Looks like the jobs came from the price book because they had a description, the warranty time written, etc. It was only that detailed because I asked for it to be. The Advantage Plan on the first contract was a ~$200 scam, technically, because there is no evidence that my Mother received advantage plan pricing outside of the first contract.
We agreed to the price of $10,000 for brand new PVC pipe to be run under the basement all the way to the main sewer line, but that is not what we got.
The only buyers remorse we have is not the money we lost specifically, but that it was lost as victims of false advertising, fraudulent misrepresentation, and damage to the house and personal property.
We mistakenly thought that we had Master Plumbers at our home (You have to be a Master Plumber to do work in NY where were were living for about 12 years prior to returning back to our hometown of Greensburg) because Mr. Rooter appeared to be a large franchised company and we thought that we would be safe from scams and harm; however, we were scammed and harmed by the employees and the owners of Mr. Rooter Plumbing of Pittsburgh / Mr. Rooter of Pittsburgh.
We are not the only victims of Mr. Rooter either - sadly. I believe that all customers of Mr. Rooter are being scammed - some know before they sign the contract, some find out during the contract, and some find out for sure after the fact....Unfortunately, some people never find out they were scammed at all.
Ultimate Buyers Remorse: Memories of my late father that we can never get back all because a business cannot be bothered to do the work that they were contracted to do or correct mistakes that were clearly their fault.
Brian: "Please drop it"
My Expanded Response:
My actions aren't because I expect Mr. Rooter or the employees involved with the bait and switch/fraudulent misrepresentation to do the right thing for my Mother. My actions are because more people than just my Mother have become their victims and will become their victims...
Evidence of false advertising, misrepresentation, breach of contract, property damage, refusing to make it right, and filing defamation suits against consumers for telling the truth tend to alienate current and potential consumers. I also warn people about employees who support these unethical and deceptive business practices and who are not interested in taking responsibility. According to the job description, Brian (Master Plumber) should have been on the job at some point in order to....wait for it...."manage it".....especially when there were problems!
Robert "Bob"A. Beall, his business partners, and his employees (who have behaved and continue to behave in a dishonest and unethical manner) have made "dropping it" impossible:
1st) they have filed a defamation suit against me for making truthful and accurate statements and for making statements that represent my opinions and conclusions, which I am legally entitled to have and legally entitled to share. I have evidence to back up the factual content of my statements, which I believe explain why I have arrived at the opinions and conclusions that I have.
2nd) they continue to behave in a dishonest and unethical manner and, at the same time, think that the dishonest and unethical behaviors I (and other consumers) describe are referred to as "comedy" - this makes them even more dangerous to the public than I had originally thought.
3rd) there are other victims of the dishonest and unethical business practices out there that Brian was apparently a part of with no remorse. At least someone in my city was able to get a judgement in their favor in the following case (I wonder how similar their case is to ours? Many people are reporting similar or worse serious dishonest and unethical issues - even today):
William D. McDanel & Jennifer L. Romagnoli
Mr. Rooter Plumbing Of Pittsburgh, Brian Tomlinson, Mark Loughran
Should these SLAPP suits against me go to trial because, apparently, that is what Robert "Bob" A. Beall, his business partners, his employees, and his lawyer want - to violate my 1st Amendment rights... Everyone involved will receive a subpoena - including the "Excavation Manager."
First of all, in taking steps to "dropping it," I asked for the cost of the third contract, $9, 500, to be refunded because it was created fraudulently. I thought that would be a quick and fast way to hold Mr. Rooter accountable for fraud, at the minimum, and use the money to repair what they have destroyed. Considering how void of integrity other victims before me have mentioned this owner and their employees are, I am not surprised that they have refused and continue to refuse to take responsibility for the proof of damages in the form of before and after photographs and videos.
As the heinous dishonest and unethical behavior continued, it seemed only right that Mr. Rooter should be required to refund all of the fraudulent transactions and the damage caused as a result of the excavation and the backup after the so-called "professionals" said our sewer line was safe to use WITHOUT even thinking about running a camera down the sewer line the FIRST time it backed up AFTER they had $20,267.65 in-hand because it was NEVER supposed to backup after they were done, let alone TWICE....Mr. Rooter advertises that they promise to fix plumbing issues right the first time. Oh, wait....That didn't happen because Mr. Rooter lies in their advertising, which I have multiple concrete examples of.
As far as "dropping it," I offered to drop spreading the truth in exchange for release from the defamation suit back in November 2012 because I didn't have the money for legal representation. I made the offer in an email through John Linkosky because I knew that no one within this organization from the franchisee to the investing company had the moral or ethical capacity to actually arrive at a fair and just resolution towards my Mother and didn't care that memories of my Father and my personal property were destroyed due to the inability of Mr. Rooter to provide their advertised products and services according to contract.
They declined my offer to remove postings and stop, which I did in good faith; yet, in July of 2015, they filed another defamation suit with an outcome of civil equity claiming to just want the postings to come down and for the court for stop me from telling the truth and protecting the public....You know, I offered that back in November of 2012, but they ignored my offer....I hope a judge will be able to see the games they are playing with court time and resources and, if there is real justice, then they would be fined.
Well, apparently, I misunderstood "please just drop it" where Brian actually meant for me to stop messaging him. He could have been more direct about that in his earlier post. So, I was giving him the respect to inform him of my post, just like Bob Beall; yet, they both don't want to know about what I post about them prior to me posting publicly about them. Well, ok then....See what I mean about responsibility? They take none and listen to nothing.
Brian appears to be someone working in the plumbing service industry who doesn't care about people and ignores evidence....Do you want to be treated like that by an employee of a business you are getting service from when he was the manager and point of contact?
So, basically, Brian told me today what he would have told me then and he wouldn't have listened to anything - evidence or not - which would have been a waste of time. His behavior is just like them....It makes sense for the owner to make "like-minded" employees managers.
Did you know that Brian is featured in our local Mr. Rooter commercials? The link below is Brian advertising the $95 drain cleaning special. Or is it the $76 drain cleaning special that has recently been advertised? Or is it the $59 drain cleaning special that has been advertised in the most recent past? Or is it, really, whatever price it takes to get an employee in a home to keep consumers paying for products and services they know will prolong the issue in order to bankrupt homeowners?
In the past, Brian has worked for Mr. Rooter at the locations owned by Robert "Bob" A. Beall: Cranberry/Pittsburgh, Youngstown, and perhaps Dayton. I am not sure about his involvement with the Weirton, WV location. From there, he reported working for Roto-Rooter, and, more recently, for Matt Mertz Plumbing.
I can only hope that Brian is not pulling the same shell game as he was responsible for managing at Mr. Rooter at Matt Mertz Plumbing because he doesn't seem to see anything wrong with fraudulent business practices or breaching contracts or anything like that based on his response...
Posted by Rachel at 8:13 PM
Wednesday, April 13, 2016
Mr. Rooter Plumbing, Mr. Rooter of Pittsburgh, and Robert A. Beall Leave Lawsuit Dormant and Reinstate After One Of Their Victims Initiate A Boycott
So, it begins....
They have the burden of proof and my defense is either the truth or my opinion based on what I have witnessed. These are nothing more than SLAPP suits designed to bury the truth, so that they are free to continue doing business "as usual."
PA Anti Slap Law
If I loose, it will be because I misinterpreted a court process because they can afford a lawyer and I cannot - Nothing like Mr. Rooter further victimizing one of their victims who had their personal property destroyed due to their breach of contract after the work was completed at my Mother's home. This is nothing more than them trying to bully me for telling truth and because they have more money to abuse the legal system. They knew that I was poor and I offered to take down and stop spreading the truth about them in exchange for them closing the defamation case; however, they did not accept based on a comment they made on their Rooter Media Twitter feed in May of 2013, which is when I reestablished my blog. I made a good faith effort, they did not. Defamation cases are notoriously expensive and time consuming to defend; thus, no lawyer is going to take on a case like this for free. I may be able to find a lawyer on a contingency fee basis; however, there is no way that I could even come up with the money in my current situation - ever. It is important for the public to know that these lawsuits, should they proceed, would leave me at a disadvantage due to the complicated nature of understanding what to file, when to file, and the rules during the court process. I need time to go to lawyer school in order for this to be considered a fair trial (8 years)- Technically, I believe (opinion because they don't seem to know what that looks like) that the lawyer already made errors in the process due to inactivity and failure to serve the second complaint within 6 months; however, I still barely understand the system and what the consequences would be.
This is the analogy that would be appropriate if I loose based on my lack of representation and the evidence I have to prove the statements that I have made and to back my opinions and conclusions, which are based on facts that I have evidence of.
Also, it makes no logical sense - at least to me- that I offered to remove my statements of fact that I have evidence of and my opinions about those facts after the defamation suit was filed back in November of 2012 not because I was in the wrong, but because, in order to defend the defamation suit, my Mother would have had to file a counterclaim on the same issue. Even though there was reason to believe it would have been successful, what would have been recovered in our favor would have been tens of thousands of dollars less than it would have cost to defend - which would have been more punitive to my Mother....A copy of the email that the lawyer asked me to send is included below:
**** (I did refer to the lawyer as being analogous with the character Fletcher Reed on the movie "Liar Liar." Honestly, that was my opinion to which I am entitled. In fact, I still have that opinion - even more so at this point. I can't blame the lawyer for wanting to represent his deep pocketed clients - all the lawsuits filed by and against two of his clients that I hold in very VERY low regard in Allegheny County alone....Whoa....I think it is really low to go after someone who does not even have access to representation for a fair trial - In my opinion, that is lowballing it....)****
Dear Mr. Linkosky,
As per our telephone conversation, I would appreciate if you could pass the request along to your client with regards to what I would do in order to neutralize any ill effects of the blog and online postings and, at the same time, not be guilty of perjury. I am only interested in posting the truth and ensuring that it comes across as just that. I want to take a moment to personally apologize to you as I did not mean for you to felt made fun of in a public manner as I did not believe that was the message that I was conveying and plan to apologize to you publicly unless you specifically ask me not to.
Since I do not have the money to obtain the appropriate legal representation and cannot find free or reduced fee attorneys to defend what I (and my mother) strongly believe to be the truth as I receive only $815 a month from the government, $90 in food stamps, medicare, medical assistance, and I do not own any property, I am requesting that Mr. Robert A. Beall and Mr. Rooter Plumbing respectfully consider releasing me from the defamation suit.
I believe that Mr. Robert A. Beall and Mr. Rooter Plumbing will be spending even more money than has been claimed to be lost within the defamation suit and they will not be able to recover any of it because there is nothing monetary to recover should judgement be entered in their favor. The time and money, I believe, would be better spent investing in the business. The content has been up just barely over a month as the blog was not live until 10-18-2012 and wasn't distributed until 10-23-2012.
If Mr. Robert A. Beall and Mr. Rooter Plumbing agree to release me from the defamation suit, I agree to cease voluntarily distributing information in a public manner to 3rd parties about our experience with Mr. Robert A. Beall, the local Mr. Rooter franchise (Mr. Rooter Plumbing Pittsburgh), Mr. Rooter Corporation, and The Dwyer Group.
In showing a good faith effort with regard to the previous declaration, I have already taken steps to permanently remove the online presence named in the defamation suit and any other posts or comments that were made about our situation and will continue to do so as I come across anything that is removable as I always do what I say I am going to do.
If the defamation suit is dropped, since Rip Off Report is permanent, I will post on Rip off Report the following in a separate report with a link to the Rip Off Report I posted in order to present the information to 3rd parties in the same degree in which it was originally posted:
"In relation to Rip Off Report #958849 (I will also provide the link here as well), It appears that the problem seems to stem from largely differing perspectives on how the situation should've been handled and how each party believes it was handled.
My former blog and my Rip Off Report entry could have been better organized to present a clearer separation between the facts of the actual events that occurred from my opinions and conclusions. As a first time blogger, I am now familiar with the appropriate protocol and will use it in the future.
I want to apologize to Mr. Linkosky, Mr. Robert A. Beall, Mr. Rooter Plumbing, Mr. Rooter Corporation, and The Dwyer Group for any content that may have came across as defamatory with regard to any possible mixing of opinions or conclusions with the stated facts surrounding the actual processes that occurred.
It was not and is not my intention that any harm come to the reputation of Mr. Robert A. Beall, Mr. Rooter Plumbing, Mr. Rooter Corporation, and The Dwyer Group. My goal was to address the issues that I believed to be very serious and could not understand why a business, who expresses to the public how important their customers are, would appear to choose to ignore the presented issues.
Engaging in business practices with Mr. Robert A. Beall, Mr. Rooter Plumbing Pittsburgh, Mr. Rooter Corporation, and The Dwyer Group is no more or no less of a risk than engaging in business transactions with anyone else."
I've done extensive research since 12-24-2011 on our situation and the situation of others, in addition to learning how practices relating to our situation have been executed in the trade of plumbing - specifically, sewer drain lines. When posting my blog, I believed that I had exercised appropriate caution about how I was coming across. The content in my blog was no different than the online postings of many others who have dealt with Mr. Robert A. Beall, Mr. Rooter Plumbing, Mr. Rooter Corporation, or The Dwyer Group (see links in the blog printout because there is no blog to direct link to). At no time did the Plaintiffs inform me what specific parts of the blog's content they considered inaccurate or defamatory as I would have been more than willing to discuss and address those points considered to be inaccurate and mark them as such if proven so. Why do you think I sent information and the link to the blog to Mr. Beall? To give him and Mr. Rooter Plumbing an opportunity to address/refute any content; however, they chose to ignore it and turn it into something that it was not intended to be: threats or blackmail. My blog even stated that information would change within it as more information was gathered and it was proofread, implying that information would change to represent the truth as that was my primary goal. I would NEVER intentionally post anything false or post anything with the intent to harm any entity. I believed, by including a variety of sources that were publicly available on the internet, that I was making a good faith effort to present information in a subjective manner. After doing research about blogging more recently, since I am not a journalist, I discovered that there were points in my blog where my opinions or my own conclusions could potentially be misconstrued by others to be part of the collected facts. Before offering to remove the blog and other online postings in exchange for release from the defamation suit, I was going to reorganize the blog to ensure that there was no mistaking whether statements were facts or opinions as I have a first amendment right to express my opinion and I even have the right to engage in peaceful protest.
I still do not believe that what I posted online was inaccurate with regard to our personal situation and there is no evidence to suggest that what others have posted online is either true or false; however, does not the Code of Values state that everyone has a right to their own perspective? Well, my perspective is obviously very different than the perspective of Mr. Robert A. Beall, Mr. Rooter Plumbing, Mr. Rooter Corporation, and The Dwyer Group.
I no longer wish to argue the point because it is obvious that we aren't going to come to any kind of mutual agreement regarding how my mother or myself were treated. (Our heros are the municipal authority because they came in and did for free what Mr. Rooter was paid very handsomely to do and what my mother signed her rights away for…Restored flow to our lateral sewer line. If I had money, a video inspection would confirm that Mr. Rooter did not perform the work to the point in the contract that they stated which was was supposed to be 2' shy of the main sewer line…I believe that the work stops approximately 6' to 8' from the main and that is not shy…In my opinion, a foot or two within would be considered shy. The line was never camera inspected by Mr. Rooter to confirm that the work was completed appropriately or, in our case, to finish inspecting our home's lateral sewer line according to the 12-25-2011 invoice. Earl even came out to the home when they needed the hydrojetting truck to help remove grease from the line to install the 4" pipe according to the 12-27-2011 invoice, with pictures of the grease removed actually taken by Earl. When I asked Earl if he was going to camera inspect the rest of the sewer line, he told me that it wasn't necessary. The poorly done concrete slab in front of the basement door was in the contract and not once did Mr. Rooter ever offer to rectify that for my mother once the photo was displayed online as she was their customer; hence, my conclusion that the customer isn't important. When we are asked who did the concrete work in front of the basement door, our response is going to be Mr. Rooter because that is the truth and people have asked. My signature and handwriting is on the 12-25-2011 invoice as my mother's handwriting is markedly different than mine as she was at her sister's house on Christmas Day; thus, that makes me a party to the process…I was the one at the receiving end of the first-hand information and Joe and Earl permitted me to fill out the invoices and make payments via two credit cards which were promptly charged in full. My mother did not receive the toilet for no charge as stated on the 12-27-2011 invoice, but was charged $400 because she did not receive membership pricing for the $5200 price; however, the $4300 price was the membership price for a job that Earl pointed to in the price book that we saw for the first time. Paying for the toilet wouldn't have been a problem because I asked how much it would be to install one since they had the basement floor torn apart, but it was presented in verbally and in writing that the toilet was included at no charge. There is absolutely NO evidence my mother received membership pricing AT ALL on the 12-25-2011 invoice…Nada….She paid for that 5-Year Advantage plan on 12-24-2011. Tell me, how would a reasonable person not conclude that breech of contract occurred or that fraud was perpetrated? To me, it is as plain as the light of day, but since we can't agree and I can't afford the necessary representation I am agreeing to drop it if the Plaintiffs agree to release me from the defamation suit.)
I appreciate your consideration with regarding releasing me from the defamation suit as I have removed the following: details of our situation; the collective gathering of others who have all found themselves in similar situations with Mr. Robert A. Beall, Mr. Rooter Plumbing Pittsburgh, Mr. Rooter Corporation, and The Dwyer Group; and the links to another professional who explains what the hydrojetting process should actually look like and how an appropriate sewer line evaluation might take place in my opinion.
Rachel M. Province"
Yet, the second lawsuit they filed was for civil action equity for the judge to compel me to remove my negative and non-defamatory statements along with my opinion. So, why was a lawsuit required to do this, then because I waived the white flag due to my lack of legal knowledge and they refused to accept back in November of 2012?
In my opinion, it is a further testament to the games they play. One minute - they are filing suit....The next minute - they are offering resolution.....Then, in another minute - they are filing another suit.....Then, in another minute - offering a resolution....Then, in another minute - Reinstating suits....For example:
1st Attempt At Contacting Bob Beall, owner of Mr. Rooter of Pittsburgh/Mr. Rooter Plumbing of Pittsburgh after Mr. Rooter Corporation/Now, Mr. Rooter LLC claimed Bob Beall was going to contact me to discuss the issue:
-I sent an email in order to provide information to Bob Beall because he was never at our home and did not have all of the facts of the situation. This included my blog because there was no way that I could send these files over the email server.
Again, before I make everything very permanent with the Attorney General; the BBB; Rip Off Report; Complaint Board; My YouTube Account; My Twitter Account; A Dedicated Facebook Page; Submission Of Materials To Television, Newspaper, and Radio Stations; looking for a construction-related litigation lawyer who may be interested in this case; and whatever else I have to do in order to save another person worse off than we are from getting scammed, etc.... I am giving you the opportunity to make it right. In the event that I do not hear from you and receive appropriate restitution, I will begin the above processes on 10-26-2012.
In the event that the situation is resolved, the blog disappears and you are in the clear. Also, if you refund the second invoice, it is fair that I would not hold Mr. Rooter accountable for the items within the second invoice; however, I fully expect you to honor the work in the first invoice of the sewer replacement/whatever you call the second part...pipe blast, pipe burst...? If you don't plan to uphold your warranties, then you should return the entire amount less the materials cost of $4,000.
If you had solved my problem, I would've been a repeat customer (I would've thought I was paying for quality paying 3 times the amount charged locally...It would've hurt, but it would've been worth it. I am a very brand loyal person if the brand is customer-focused. I was even asking about replacing my hot water heater and a whole lot more-until you ran off with 20,267.05...tried to pilfer another $5,000 out of us and didn't fix the problem. It wasn't necessary for you to scam me regarding my sewer line. I had plenty of plumbing work where you would've gotten that much legitimately.). Furthermore, I probably would've used services other Dwyer Group brands, but my experience with Mr. Rooter opened my eyes to how that would be a very big mistake on my part.
-Bob Beall's Response to my email where he CC'd Mary Kennedy Thompson, who was the President of Mr. Rooter Corporation/Mr. Rooter LLC at the time:
-My response to his email to me where I was actually waiting until he returned dealing with a health issue of his Mother. I recently dealt with health issues and loosing my father to his second cancer...I was empathetic. I simply intended to convey that I received his email and was waiting for his return to discuss the serious issues that arose during dates of service.
I have received your email.
2nd Offer of Resolution At Rip Off Report where they admitted to the Angie's List Super Service Award Brand Infringement and Posting a BBB Icon, in addition to demanding that I publicly admit to statements that were false implying that a resolution would never happen unless I lied. Just to be clear, the Rip Off Report identities include my initials (RMP) and the other a name that I created as a pen name to protect identity, but still exposed my identity anyway if they would have actually read the Rip Off Report. Scarlett (to imply that they have scarred myself, my Mother, and our residence) and McScammer (to imply that we feel as though we were scammed and, technically, we were). The exchange between myself and Debra and Debra speaking as claimed to be authorized by Bob Beall is below:
3rd Offer of Resolution (After being taunted, first, of course):
Mr. Rooter Plumbing - Mr. Rooter LLC - Boycott Unethical Business Practices You see Carol Potocnik Beall, it doesn't matter whether I get comments....It matters whether or not I save people from you and your husband's unethical business practices.
Carol Beall, Vice President of the local Mr. Rooter of Pittsburgh Franchise, posted twice:
Carol Potocnik Beall If it was worthy of my time to justify to your 70 followers (30 of which are them our Mr Rooter related followers looking for your comedy) and 2 comments by yourself and 0 likes I would. The idea you would Facebook attack my 15 year old daughter is repulsive. The world should know your comment have nothing to do with you. Or is it the fact that your mother spent your inheritance because you could not make any wealth on your own? Your vigorous attack on social media is frivolous. Mr Rooter and my family promote good deeds daily and serve over 100 customers on average daily. As for criminal accusations you don't know the truth if a neighbor threatened your family you only wish you had a husband that would stand up for you. But obviously you don't have a husband since it appears you want your mothers wealth since you can't make your own. My youngest kids are adopted our way of supporting God and giving back. Mr Rooter employs over 80 employees and your efforts seem relentless. I wish the best. But I think you are embarrassing yourself. I would be glad to meet with you and attempt to come to a resolution but message me privately if that is an option. But please don't attack my children. God Bless You!
No surprise that the message that Carol Beall was "anxiously awaiting" never resulted in a response....Smoke and Mirrors....She actually came to the Facebook page to make fun of me. Then, she proceeded to tell me that there are 30 Mr. Rooter related followers looking for my comedy - meaning that they think that the issues that I speak about regarding their business practices are funny....Then, her tone changes and, all of a sudden, she is anxiously awaiting my message....
but, when I send the message....do you think I get any sort of response? that would be a resounding no.
CONCLUSION (Opinion based on facts): All offers of discussion and/or resolution have been a bogus publicity attempt. One of the many facts of the matter is that I had my property destroyed...I am a victim. I probably should have filed criminal charges against them for breaching my Mother's contract and destroying my property. I have every right to be upset with and to report facts that I have been witness to....Period.
Seriously, does anyone want to be on the receiving end of Mr. Rooter to have your personal property destroyed and have your Mother's personal property and home destroyed due to Mr. Rooter breaching their contracts and the inability to provide the services they advertise that they provide....and then get a series of lawsuits filed against you because you told the truth about what happened and what continues to happen and they refused your offer to remove the truth because you cannot afford a fair defense?
After observing for myself, first hand, the business practices implemented - I could not, with good conscious, not stand up for other people victimized before, during, and after our experience with them.
People deserve to know the truth before being subjected to their "services."
Posted by Rachel at 4:02 PM