Thursday, March 24, 2016

Mr. Rooter in the Pittsburgh, Youngstown, Dayton, Weirton areas and Rooter Champion locations hide unethical business practices!

I guess the idea of a boycott doesn't sit well with Mr. Rooter of Pittsburgh or local President, Robert A. Beall, or local Vice President, Carol Beall, because they will try to invent anything that they possibly can and refuse to change their business practices.  This conclusion is obvious by their actions.

I posted a review to the Youngstown Ohio BBB, due to the fact that they do send Mr. Rooter of Pittsburgh employees into the area (an employee was heading to Ohio from our house during dates of service in December 2011), back in June of 2015, which wasn't posted because my Mother was not a customer at that specific location. 

So, today....out of nowhere, I get an email from the BBB serving the Youngstown area because the business replied to my UNPUBLISHED customer review (submitted over 8 months ago) that it is being handled by Mr. Rooter's attorney because my OPINION was something along the lines that the BBB of Ohio handled the complaints differently than the BBB of Western PA. The BBB of Ohio recognized a pattern of undesirable behavior with just a few complaints. There are 80 complaints with the BBB of Western PA and they have done nothing. At one point, the BBB of Western PA had all complaints marked as resolved when they weren't; however, they fixed that. 

I am just curious, though....They started off with a defamation suit suing me for $100,000 in response to me even bringing up the issue and trying to get it resolved the traditional way (the first blog was intended mostly to provide information to the owner who was NOT present in order to help him understand the facts of the situation - never did I imagine that a business owner wouldn't take care of these very serious issues...that the issues were intentional).  The defamation suit, due to the fact that I am indigent and there are no lawyers that take on pro bono defenses, required constant monitoring and recording in order to gather more evidence to back my statements - honestly, it was not hard because they see nothing wrong with their actions and do these things very publicly. They made this easy because within a few short months of filing the defamation suit, they stabbed themselves in the foot because they were caught for lying about winning the Angie's List Super Service Award early 2013, courtesy of me, and have been banned from their search results due to refusing to correct the brand infringement issue as of April 2015 (Even Angie's List gave them 2 years to comply).  Robert Beall and his social media employee basically confirmed, on a Rip Off Report discussion, that they received notice from Angie's List to remove the brand infringement and that they did publish a BBB badge on the website.  They continued to use Angie's List publication of award that they falsified to try to discredit my statements and make them look better - falsely.

A constant stream of complaints, similar to ours, tend to get posted; however, Mr. Rooter LLC no longer allows any real reviews to get by on their social media websites due to the relatively regular amount of negative reviews they get every day and people remaining upset because the franchisee and the franchisor do not address the serious issues described (the disadvantage of choosing a franchise to do business with)- several from the Pittsburgh and Youngstown locations...I suspect more have come since then.  Even Mr. Rooter of Pittsburgh removes negative reviews off of the review site that they have been using that takes a review here and a review there and brings it into one location.   

The most alarming activity discovered to date was running across the fact that they are baiting and switching consumers who inquire with Mr. Rooter LLC, and then calling people back as Rooter Champion - That is misrepresentation right there.  I was actually quite shocked to receive the voicemail on my personal phone from a number with a Pittsburgh area code from Rooter Champion calling back about the lead I sent them - even though I sent ROOTER CHAMPION nothing!  Even on the form I submitted to Mr. Rooter LLC's corporate website had my true name, my true address, and my true phone number....Then, I called the number back that they called me on and they answered the phone number as Mr. Rooter.  Caught!  Voicemail is here:

Evidence that Rooter Champion is associated with Robert and Carol Beall and Mr. Rooter has been collected - considering the address of the business is at their personal residence obtained from court documents.  According to the Home Improvement Consumer Protection Act of PA, Rooter Champion should be registered with a HICPA # to do business in PA.  On a recent search, Rooter Champion is not listed and has no HICPA #.  

I am aware that they are probably furious that "I" found out that they were doing this; however, is pointing out the facts that potentially endangers the public illegal?  I doubt it.  

They could also be angry, because they have deleted a customer review from their reviews, about me discovering and pointing out that a recent description by a customer provided about the service they received sounded a lot like what the Attorney General and news investigative teams describe bait and switch scams to be.  I hope they have refunded this customer's money because it sounds like he was heading down the same path they lead us down - baited with a lower price and told a different price or, in our case, given a different product all together.  The deleted review that I am speaking about is below:  

I suppose the "anxiety" in the post below is a push to convince customers to write good reviews about them, even if they haven't finished the job, so that they can take me to court and convince a judge to make me take down the truth that I have discovered about them as a DIRECT RESULT of the defamation suit that they filed against me meant to intimidate me and get them out of doing the right thing.  In fact, I have found out some VERY serious unethical business practices that I KNOW they want to bury since then, but they shouldn't be buried.  When they talk resolution, they mean they want me to lie and I will NOT lie.  Can't even trust them to hold up their end of a contract.  They would have gotten away with everything had they dismissed the defamation suit, but they did not; thus, keeping a vigilant eye since then has been necessary.  Lying publicly or privately in writing or orally is libel and slander respectively, which I am not in the habit of doing.  Period.  I just can't believe that their lawyer can submit two lawsuits into a court that are essentially comprised of lies - maybe the first one, but not the second one because it is not like I have hidden any documented statements of fact and my opinion should not be actionable, which is based on facts.  

Then, through a search, I discovered that they filed a Civil Action Equity lawsuit against me, which was never sent to me back in July of 2015 where it claims that they had no legal remedy at law - that they just wanted the judge to make me take down the truth and order me basically not to tell on them....The entities suing have changed since the defamation suit....

Um, ok....

So, I wonder what this lawsuit that they are working will be....

This could be you if you call Mr. Rooter (probably this risk is in more than just Western Pa, Ohio, WV, and possibly NC) - a victim with your property destroyed and memories of your father gone that you can never get back - a business who took advantage of my lack of knowledge and experience at the time which resulted in my signing papers that I didn't understand and that my Mother did not even know about that signed her rights away under the FTC with the terms of the contract changed from what my Mother gave permission to enter into contract for over the phone - proven by phone records and potential roomful of witnesses. 

Never did I realize the scope of how truly void of ethical business practices these people would be. 

They will never stop their tactics - obviously. 

The Vice President, Carol Beall, came to my page,,  (after more than 4 years)....made fun of my efforts to inform others of the truth about what it is like to do business with them....proceeded to inform me that they think the behavior that I have been describing is funny- more specifically "comedy"...told me to send her a message....ignored the messages sent to her by myself and my mother....hired a lawyer..again? 

There is no consistency in relation to their words or actions over the last 4+ years, which they have fortunately provided in writing...

The people that I have told are following the issue and some new people know the situation and have taken down the name to remember not to call them in the future. 

Like I have said to people whom I've told, who wants to do business with someone who sues their victims - party to the contract or not....I was still a victim and have been and continue to be double-victimized by them - my property (along with my Mother's) and memories of my Father were destroyed due to the breach of a contract (the third one specifically) that should have never even existed in the first place, in addition to using me to sign my mother's rights away and change the terms of the contract without her presence, knowledge, or consent - repulsive behavior....

Sending people with criminal docket histories of theft, harassment, assault to our house - not so cool either. What if I had kids? I would be more upset than I am to have been exposed to (someone - I meant to say - who exhibits...) this type of behavior and, technically, was probably in grave personal danger....Think about it, I probably AM in danger...They have criminal dockets and motive, but ( so far) have been abusing the legal process to achieve their goal of silencing me from telling the truth about their behavior towards consumers.  

Even though they are the reason (meaning it is their fault) that I have been monitoring their activity due to their open defamation suit, an additional suit never received, and probably another one in the works....they are mad because they have been caught, pretty much redhanded, engaging in unethical business behavior; thus, their response was to "block me" from viewing their webpage so I can't keep proving to the public that they continue to do business as usual and do not care about the false advertising that they display for potential consumers (the HomeAdvisor Badge should really just come down). 

 Really, being blacklisted is no loss to me because I have a little over four years of business as usual documented, but it should alarm you as a consumer. It should show you that they are determined to keep everything business as usual...sweep people they take advantage of under the rug...No Remorse....Not Sorry that they destroyed priceless memories of my late father or ruined mine and my Mother's property, etc....Nothing.  Remember, they think this is comical - funny - a joke.  This sends me the message to tell others that if they have an issue during service, which they probably will - more often than not, then that this is how they will probably respond towards you even though mistakes will be made by them intentionally and they would be at fault - the reason you suffered with the same problem or property damage, etc.

I am of the strong opinion (yes, I have a lot of strong opinions on this particular issue) that my Mother would NEVER be able to count on the "lifetime warranty" that she has with them - The Advantage Plan was a scam because they haven't held the terms of that up.  This is especially true because now she would have no way to contact them because they just blocked internet access and they hang up on you when you call - it is not like they have been responsive or anything about the property damage anyway.  They may be mad at me, but what a way to treat your "valued customer"....The one they took $20k+ from and didn't provide the contracted services to.  In pictures alone, which have been provided to them - in addition to being probably searchable in Google images, not even an offer to fix the concrete slab in 4+ years or reimburse for the flood we had on video AFTER they swore that the whole sewer line replacement was complete and thousands of dollars worth of personal property gone - with an independent video inspection measuring the breach of contract....

I even got a lecture from someone related to an employee about the owners being "good people" and named some worthwhile deeds, admittedly; however, the things they do for people with money and how they got the money are two different things entirely.  Good people do not intentionally engage in the above-mentioned behavior, tell you on three different occasions that they are willing to talk to you - message them - you wait - get no response (should had one immediately if she was "anxiously awaiting" my message as she claimed).  

Saturday, March 12, 2016

After 4 years, Mr. Rooter of Pittsburgh Comments on Boycott Mr. Rooter's Facebook Page...

After a little over four years, I get a comment from the owner's wife and business partner on my Facebook page (

Of course it is nothing related to addressing the obvious evidence of their breach of contract or the property damage caused as a result of the breach of contract captured on video that I have in plain sight on the Facebook page and here at the blog....

The initial effort that she made, however, was to inform me and anyone following about how sad it is that I don't have likes and comments on my Facebook page (That's a shallow statement...I am not entering a popularity contest.  I am just here to provide information that could prevent someone from making one of the biggest mistakes of their lives).  It is actually kind of ironic from her because the business pages of their locations consist of reviews, likes, etc., which are largely made up of their family, their friends, their employees, and the families of their employees and other fellow franchisees and franchisors....

They respond to people on their social media pages who only have good things to say and ignore and block others who go to social media to complain about the issues that they experienced because they have had no response from the Mr. Rooter locations owned by the Beall's under multiple LLC's going the traditional route.  Exactly 4 years later, they are treating consumers the same way - in a heinous manner as per the details of recent complaints on the BBB's website.

Why, after four years, would she emerge to comment?  Clearly, my online activity didn't matter before.  Why now?

I think that the number one reason was just to taunt me because they have more resources to "try" to bury me in order to hide the truth and she just wanted to rub it in; however, the accurate information that I have concerning the behavior and the actions of the employees in their franchise location and the organization as a whole can be easily searched for.  She claims that a social media debate would not be beneficial or "professional;" however, what part of her conscious effort to post to the page in a taunt designed to rub that fact in was professional?  Then, she proceeded to publicly pretend that she was willing to discuss resolution and was anxiously waiting for my message; yet, it has been one week and I have heard nothing - not surprised of course.  Received another message from someone who told me that they wished that they had seen my post 10 hours ago and described the EXACT situation we experienced to "T," but at least he realized before he laid down thousands of dollars what was really going on.  This continues to happen because people are not standing up to them and they need to be held accountable at some point.  Even if not accountable now, at some point down the road on earth or somewhere else....they will be.

Would it be because someone, not associated with "them," did actually report running across my page and saving themselves thousands of dollars?

I hope that it is true....that I really did save the person, who private-messaged me, from being taken advantage of.  If someone were to Google "Mr. Rooter Pittsburgh Complaints," my blog, Facebook page, and other venues pop up within the first, second, and third pages.

Would it be because I created platforms in order to reveal the truth about their unethical business practices (which I have evidence of) and to provide a place to gather and discuss how to handle the same shady situations at Mr. Rooter locations owned by the Bealls and at other locations throughout Mr. Rooter LLC and The Dwyer Group - even though some of those people are, as she stated, Mr. Rooter employees looking for comedy.  The previous statement by Mrs. Beall communicates that they think it is funny to scam consumers, and then sit around and laugh at them  -  obviously this behavior is intentional with no remorse.  Do you want to be the one laughed at WHEN, not IF, the job goes wrong after calling Mr. Rooter or a Dwyer Group brand?

In reality, their employees (past and present) are having side conversations about their employer, the Beall's, on their social media pages.    

Clearly, from the posts above, she is in standard BEALL mode...Talking about the money they took in a rotten business deal between my Mother and them (I hypothesize that there are MANY others) - while I focus more on the unethical business transactions and activity: restitution that they have not and probably will never have the moral turpitude to provide to my Mother (we knew that though, so no loss - this is not a mission with the delusion that they would actually compensate her for damages, which is a further testament to the behavior I speak of).  Speaking of wealth, the "wealth" that they have amassed personally to me, in my opinion, has not been acquired in an honest and ethical manner based on reviews from former customers and employees posted BEFORE, during, and after what happened at our home December 24-December 31 2011 plus two incompetent subsequent (which should have not been necessary) visits after that.

Let's be frank, my Mother believes they didn't deserve a dime of that money due the fact that the recommended work was unnecessary (too lazy to properly snake and/or hydrojet the drain), due to the bait and switch tactics of the December 25th contract (heard by all of my relatives at her sister's house on Christmas day because my Mother always has the phone on speaker phone and phone records debunking their claims of how it happened), and due to the fact that their breach of contract damaged her personal property, my personal property, her concrete shower base, her concrete slab, her yard, and two sections of concrete driveway shared with a neighbor.  How were we supposed to know that Mr. Rooter of Pittsburgh was going to behave in a dishonest and unethical manner and largely incompetent manner - along with Mr. Rooter LLC and The Dwyer Group?

Since we moved back to the area, and before we moved back to the area, The Bealls have put their children in their business ads - publicly (and use their names for their business entities, which looks like exploitation to me); yet, because I was discussing a commercial (that they created featuring their daughter) in context of one of the the three different "bait" prices .... I am being accused of "attacking her daughter" whom they willing and publicly published.  Nothing on the post mentions her daughter - only the video with the $76 price as evidence...along with their $95 price at the Home Show...and their $59 billboard on Arch Street in Greensburg sporting a "worry free guarantee" (when, in reality, you should worry).

The way "they" (Mr. Rooter of Pittsburgh and Mr. Rooter LLC) have been communicating with me, in the rare moment, has been through subterfuge - trying to create unrelated issues irrelevant to the true core issues and stating their beliefs as facts without evidence to back them up.

Memorabilia belonging to my late father are gone - It is Mr. Rooter's fault.  Mr. Rooter's breach of contract caused that loss.  Mr. Rooter was incapable of providing the plumbing services that they advertise.  $10,000 dollars (ish) were part of a bait and switch scam - changing the amount of sewer line without knowledge or consent and taking advantage of our lack of knowledge at the time.  Even I can recall the look of worry across Earl's face when I showed an overnight understanding of the township's sewer system the day after he changed the contract terms without my Mother's knowledge and tricked me into signing papers that took away my Mother's consumer's rights.

All of the flaws that I have been pointing out for over four years, they could have been trying to correct in order build a better, more ethical business; however, it is the exact same environment.  Fake on the outside as a bait ($59, $76, $95 - pick a price that will convince you to let them into your home), and then once they have the consumer's money.... It isn't about delivering a service, it is about collecting as much money as possible because the 80 employees she claims to have over all of the locations, don't know when they will make money, in the form of commission, to feed their families.

If the resolution offer from Carol Beall is even real, which I highly doubt based on past performance, I personally will not agree to lie or to take down the truth.  Since I won't hide their lies, they are not willing to negotiate with their customer (not me - just one of the victims of their incompetence and bullying) - who was physically present to two out of the three contracts (actually I WAS present in all three contracts and signed the second contract with my Mother at her sister's house).  My gut reaction tells me that if any interaction does go on, then it will be another private bullying session with more victimization and more wasted time by Mr. Rooter.

Why do "I" have to message her anyways?  I am not the customer they screwed over, other than $1,000's of dollars of my personal property being destroyed and being threatened with a defamation suit to try to collect $100,000 more from me as punishment for telling public the truth about how they used me (and my lack of knowledge at the time) to scam my Mother - there is no other appropriate term to use that describes the events (The defamation suit didn't go well or anywhere for Gillece - FYI); however, my Mother, their customer, is the one who was screwed over.  Yet, they can't be bothered to contact their customer?

The only word that I can think of that describes Mr. Rooter is: NIGHTMARE.

The same owners own the following locations: