This could be you if you call Mr. Rooter (probably this risk is in more than just Western Pa, Ohio, WV, and possibly NC) - a victim with your property destroyed and memories of your father gone that you can never get back - a business who took advantage of my lack of knowledge and experience at the time which resulted in my signing papers that I didn't understand and that my Mother did not even know about that signed her rights away under the FTC with the terms of the contract changed from what my Mother gave permission to enter into contract for over the phone - proven by phone records and potential roomful of witnesses.
Sending people with criminal docket histories of theft, harassment, assault to our house - not so cool either. What if I had kids? I would be more upset than I am to have been exposed to (someone - I meant to say - who exhibits...) this type of behavior and, technically, was probably in grave personal danger....Think about it, I probably AM in danger...They have criminal dockets and motive, but ( so far) have been abusing the legal process to achieve their goal of silencing me from telling the truth about their behavior towards consumers.
I am of the strong opinion (yes, I have a lot of strong opinions on this particular issue) that my Mother would NEVER be able to count on the "lifetime warranty" that she has with them - The Advantage Plan was a scam because they haven't held the terms of that up. This is especially true because now she would have no way to contact them because they just blocked internet access and they hang up on you when you call - it is not like they have been responsive or anything about the property damage anyway. They may be mad at me, but what a way to treat your "valued customer"....The one they took $20k+ from and didn't provide the contracted services to. In pictures alone, which have been provided to them - in addition to being probably searchable in Google images, not even an offer to fix the concrete slab in 4+ years or reimburse for the flood we had on video AFTER they swore that the whole sewer line replacement was complete and thousands of dollars worth of personal property gone - with an independent video inspection measuring the breach of contract....
I even got a lecture from someone related to an employee about the owners being "good people" and named some worthwhile deeds, admittedly; however, the things they do for people with money and how they got the money are two different things entirely. Good people do not intentionally engage in the above-mentioned behavior, tell you on three different occasions that they are willing to talk to you - message them - you wait - get no response (should had one immediately if she was "anxiously awaiting" my message as she claimed).
Same owners own the following locations: